10-21-2012 05:32 PM
A person has to persevere to get an incident report # ...... go to the help app, click on the "life raft thingy" at the top, go to a bb page, go to contact support, call contact support, give a bunch of info, get an INCIDENT REPORT # plus the phone # for specific playbook support (don't think they work on weekends) and THEN go back to your PB and file a report with your new #. Then you get a confirmation #. Don't throw any of these #'s away! I may have left out a step or too - but I did have SUCCESS. They HAVE to listen, right!!! And ps, don't attempt this process if you are in a hurry. Good luck. Also Chaosdivine's idea of joining Beta Zone is excellent.
10-21-2012 05:52 PM - edited 10-21-2012 06:09 PM
The playbook support # is 1-877-644-8410. (US only phone #?) I don't know if you will need an incident report # to talk to them but you will need your serial # from your pb. (and also the serial # to get the incident report #). Our efforts shall be rewarded?????
10-22-2012 03:42 PM - edited 10-22-2012 03:43 PM
A heads up, as of today (Oct 22/2012) I got some sparse feedback from a RIM Manager through the Beta Zone:
A new post has been added to the "Flash videos no longer work" message thread.
We're looking into this.
10-29-2012 12:15 PM - edited 10-29-2012 12:32 PM
Good Morning. TOF, I hope you're not still holding your breath. My pb was updated to 18.104.22.1688 a couple days ago. Thought (hoped) that was the "fix", but it wasn't. Anyone else getting any news?
10-29-2012 01:12 PM
New PB update (22.214.171.1248) does NOT fix the video problem. I don't think RIM has officially acknowledged that it exists and has not commented on a fix. RIM?
Did you not read my post above? It states that they are working on it - and that was directly from a RIM manager via the BetaZone. There was no mention that the 1088 update was going to fix this so being disappointed is your own doing. The 1088 update was only to prevent contact/calendar corruption for people who updated in the future.
There will most likely be a future update to address the Flash and other OS issues we're experiencing. When that will happen is anyone's guess...