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Contributor
Posts: 18
Registered: ‎03-18-2012
My Device: Blackberry Playbook, Torch 9800
My Carrier: Bell Canada

Folder duplication

My wife and I both own playbooks.  Recently, both of our playbooks started doubling up folders in our email.  In other words, there are 3 inboxs, 3 sent, 3 trash, etc.   It seems to be re downloading folders.  As there does not seem to be a function to delete these extra folders, the only means of eliminating them is to uninstall and reinstall these email accounts.  This works for a while but eventually these empty folders return. Any idea what might be causing this and how to rectify it would be greatly appreciated.

Forums Advisor III
Posts: 1,476
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: Folder duplication


hodg1869 wrote:

My wife and I both own playbooks.  Recently, both of our playbooks started doubling up folders in our email.  In other words, there are 3 inboxs, 3 sent, 3 trash, etc.   It seems to be re downloading folders.  As there does not seem to be a function to delete these extra folders, the only means of eliminating them is to uninstall and reinstall these email accounts.  This works for a while but eventually these empty folders return. Any idea what might be causing this and how to rectify it would be greatly appreciated.


I got off work this morning and some of my Hotmail account ahve 5 and one of them has 6 copies of each folders, and I can not send any e-mail messages in any of the folder using the Playbook since that started a few weeks ago, because then the messages are only on the Playbook and if I use the normal access to Hotmail they are not in the folder at all unless I can guest which one is the one that belong to the real Hotmail

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Using the Playbook and the Z10 and the Z30 and loving them

Martin
Contributor
Posts: 18
Registered: ‎03-18-2012
My Device: Blackberry Playbook, Torch 9800
My Carrier: Bell Canada

Re: Folder duplication

My provider uses hotmail servers to process email.  This may be a hotmail problem then.  M.hotmail.com has been having problems lately.  Yesterday I could not reinstall my email using that server and had to use blu-m.hotmail.com to reinstall.  I was then able to reinstall but it did not rectify the duplication problem.

Forums Veteran I
Posts: 1,941
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860
My Carrier: Teksavvy

Re: Folder duplication

This has been previously reported. RIM is working on a solution. No time frame has been announced.
Forums Advisor III
Posts: 1,476
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: Folder duplication


Lost_at_Sea wrote:
This has been previously reported. RIM is working on a solution. No time frame has been announced.


Thanks for the information, I did not know that RIM was working on the problem :-)

Hpefully the fix will be coming soon

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Using the Playbook and the Z10 and the Z30 and loving them

Martin
Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Folder duplication


Lost_at_Sea wrote:
This has been previously reported. RIM is working on a solution. No time frame has been announced.

 Good(ish). As there has not been a change to the os for some time i presume this ANNOYING duplicating of folders and change of mobile servers is hotmail being bloody minded again.  Or did they tell RIM but the tech guy was off skateboarding?

_________________________
Contributor
Posts: 18
Registered: ‎03-18-2012
My Device: Blackberry Playbook, Torch 9800
My Carrier: Bell Canada

Re: Folder duplication

Good to know it's being looked at, as it is really annoying.

 

Contributor
Posts: 18
Registered: ‎03-18-2012
My Device: Blackberry Playbook, Torch 9800
My Carrier: Bell Canada

Re: Folder duplication

This is ridiculous.  Today, except for my outbox, each folder is duplicated nine times.

 

Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Folder duplication


hodg1869 wrote:

This is ridiculous.  Today, except for my outbox, each folder is duplicated nine times.

 


I am up to 13 of each since I added the axcount last week.  C'MON and fix it please!!!!!!

_________________________
Forums Veteran I
Posts: 1,941
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860
My Carrier: Teksavvy

Re: Folder duplication

I see that Microsoft is changing Hotmail to Outlook.com, maybe this is why there is a lot of problems with the Hotmail service lately.