07-27-2012 08:44 AM
My wife and I both own playbooks. Recently, both of our playbooks started doubling up folders in our email. In other words, there are 3 inboxs, 3 sent, 3 trash, etc. It seems to be re downloading folders. As there does not seem to be a function to delete these extra folders, the only means of eliminating them is to uninstall and reinstall these email accounts. This works for a while but eventually these empty folders return. Any idea what might be causing this and how to rectify it would be greatly appreciated.
07-27-2012 09:32 AM
hodg1869 wrote:My wife and I both own playbooks. Recently, both of our playbooks started doubling up folders in our email. In other words, there are 3 inboxs, 3 sent, 3 trash, etc. It seems to be re downloading folders. As there does not seem to be a function to delete these extra folders, the only means of eliminating them is to uninstall and reinstall these email accounts. This works for a while but eventually these empty folders return. Any idea what might be causing this and how to rectify it would be greatly appreciated.
I got off work this morning and some of my Hotmail account ahve 5 and one of them has 6 copies of each folders, and I can not send any e-mail messages in any of the folder using the Playbook since that started a few weeks ago, because then the messages are only on the Playbook and if I use the normal access to Hotmail they are not in the folder at all unless I can guest which one is the one that belong to the real Hotmail
07-27-2012 09:59 AM
My provider uses hotmail servers to process email. This may be a hotmail problem then. M.hotmail.com has been having problems lately. Yesterday I could not reinstall my email using that server and had to use blu-m.hotmail.com to reinstall. I was then able to reinstall but it did not rectify the duplication problem.
07-27-2012 10:00 AM
07-27-2012 10:27 AM
Lost_at_Sea wrote:
This has been previously reported. RIM is working on a solution. No time frame has been announced.
Thanks for the information, I did not know that RIM was working on the problem :-)
Hpefully the fix will be coming soon
07-27-2012 11:17 AM
Lost_at_Sea wrote:
This has been previously reported. RIM is working on a solution. No time frame has been announced.
Good(ish). As there has not been a change to the os for some time i presume this ANNOYING duplicating of folders and change of mobile servers is hotmail being bloody minded again. Or did they tell RIM but the tech guy was off skateboarding?
07-27-2012 11:36 AM
Good to know it's being looked at, as it is really annoying.
07-30-2012 01:27 PM
This is ridiculous. Today, except for my outbox, each folder is duplicated nine times.
07-31-2012 01:56 PM
hodg1869 wrote:This is ridiculous. Today, except for my outbox, each folder is duplicated nine times.
I am up to 13 of each since I added the axcount last week. C'MON and fix it please!!!!!!
07-31-2012 02:54 PM