03-22-2013 08:34 AM - edited 03-22-2013 12:38 PM
I borrowed this from another contributer..Hope all the correct steps are there
Restoring the PB to factory default.
Download Playbook Desktop manager to a PC
1. Open PB Desktop Manager
2. Connect PB to PC
3. Once connection is established go to "Help" should show no updates
4. Hard restart PB pressing power button and select "restart"
5. Once restart has begun Desktop Manager will display a popup window "option to Update" select update
6. This will take a long time approximate 15-20 minutes while the Original OS is downloading from RIM server
7. Follow on screen instruction at end
The original factory install will have been restored (all images, videos original games etc) . You need to re-initialize the PB from the start, just as if you just got it home from your store purchase.
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
03-22-2013 10:24 AM
This is what I have been posting to reload the OS.
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
03-22-2013 12:37 PM
knotty, I am not having problems, I suggested putting a sticky up for those who have no alternative or wish to go back to factory reset...I was asked to come up with a detailed explanation and someone with greater powers than I would post it to the stickies