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New Contributor
jentrup
Posts: 6
Registered: ‎07-25-2012
My Device: 9650 + Playbook
My Carrier: US Cellular

Front facing camera not working after 2.1.0.1088 update

Video chat says "Another application is using the camera. Please close the other application and try again"

Camera app works with rear facing but front facing is just a black screen and says "Camera error 4003 picture" when trying to take a picture.

 

I know the video chat was working before the update, but I can't say for sure on the camera because I don't take many front facing camera pictures.

 

So far I have tried rebooting / a hard reset by holding power and volume / and I have reinstalled the OS through desktop manager by plugging in the tablet while off and telling it to update.

 

It has to be software related because I used the camera hours before I updated and it was working then.

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Front facing camera not working after 2.1.0.1088 update

Hey Jentrup,

 

Please contact the BlackBerry® PlayBook support team regarding this issue for further investigation, contact information can be found here:

http://us.blackberry.com/legal/blackberry-playbook-complimentary-support-plan-terms-and-conditions.h...

 

Thanks.

-HB

 

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New Contributor
jentrup
Posts: 6
Registered: ‎07-25-2012
My Device: 9650 + Playbook
My Carrier: US Cellular

Re: Front facing camera not working after 2.1.0.1088 update

I get the following message when trying to get support

 

Unfortunately, your BlackBerry® PlayBook™ tablet does not qualify for Complimentary Support. You can, however get assistance using incident based support from Research In Motion. 

 Does this mean RIM will not fix my Playbook after the software update broke my front facing camera?

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Developer
vlasov01
Posts: 37
Registered: ‎01-07-2011
My Device: BB10 Dev Alpha, Playbook
My Carrier: Telus

Re: Front facing camera not working after 2.1.0.1088 update

I've got the same problem with video chat on one of my playbooks. Another playbook is working just fine with video chat.

Have you resolved this issue? Have you tried security wipe?

 

Please click the "kudos" in my post if I was able to help you on this issue.
Please mark thread as resolved if I was able to fix the issue!!
Twitter: @wiisniper
My Free Playbook Apps (no ads):
Speech timer Plus http://appworld.blackberry.com/webstore/content/83847/
Speech timer http://appworld.blackberry.com/webstore/content/34640/
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New Contributor
jentrup
Posts: 6
Registered: ‎07-25-2012
My Device: 9650 + Playbook
My Carrier: US Cellular

Re: Front facing camera not working after 2.1.0.1088 update

Yes I have tried a security wipe and reloading the OS from the desktop but neither have worked. All other posts I have found about this issue refer you back to Playbook support to get it resolved since no one has found a way for us users to resolve it. I believe people are saying support replaces their playbook.

My Playbook is about a year old so I cannot get support for it. I think Blackberry should fix mine since it was working fine before the most recent update. It is obvious to me that the update is what caused the problem.
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New Member
IvanFonotov
Posts: 1
Registered: ‎11-26-2012
My Device: Playbook
My Carrier: MTS

Re: Front facing camera not working after 2.1.0.1088 update

I have This problem too.

I am receiving the error.4003 for the camera app.
Both cameras are not working.
What gave me, I often used to take pictures and video chat
I would conclude that the latest version software, 2.1.0.132 is the culprit.
My current version software 2.1.0.1088

 

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New Contributor
Bids7NT
Posts: 2
Registered: ‎02-04-2012
My Device: Playbook 64GB
My Carrier: Bell

Re: Front facing camera not working after 2.1.0.1088 update

These same problems have afflicted my 64GB model ever since those updates. Similar restore, etc. efforts have not worked, but have consumed valuable time.

 

It would be wise for BB to issue a functional rollback while they resolve the cause of the videocam problems, and to keep the PB's reputation elevated.

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New Contributor
rpatrick8
Posts: 2
Registered: ‎06-09-2013
My Device: Blackberry Palybook
My Carrier: 639062847202

Re: Front facing camera not working after 2.1.0.1088 update

mine is not working too

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New Contributor
Bids7NT
Posts: 2
Registered: ‎02-04-2012
My Device: Playbook 64GB
My Carrier: Bell

Re: Front facing camera not working after 2.1.0.1088 update

Hi,

Blackberry resolved my problem by repairing the camera after having me run through a series of steps that generated error reports that allowed them to determine that it was a hardware issue.

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Guru III
knottyrope
Posts: 29,799
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Front facing camera not working after 2.1.0.1088 update

when calling in to support choose warranty support and not general support

 




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