Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
New Contributor
mikeaspatrick
Posts: 8
Registered: ‎02-03-2012
My Device: Playbook 16Gb
My Carrier: Orange
Accepted Solution

HELP! All default apps deleted after Secure Wipe / Reset

I've just got a Playbook from my mother (she upgraded to the 64Gb one for her) and I did a secure wipe to start from scratch with my own Blackberry ID etc.

 

Having done this ALL of the default apps (photo, vidoe, music, maps, marketplace etc) have been wiped!  All that's left is the web browser and I can't seem to download apps through that. 

 

I tried the Desktop software to restore the apps but the "Applications" link in that disappears the moment the software starts up.

 

HELP!    ;(

Please use plain text.
New Contributor
tony7889
Posts: 3
Registered: ‎02-04-2012
My Device: Playbook
My Carrier: 3HK

Re: HELP! All default apps deleted after Secure Wipe / Reset

I got the same problem and my version 1.8 Bundle 6067, I got no idea why to restore it T-T

Please use plain text.
Guru III
knottyrope
Posts: 30,105
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: HELP! All default apps deleted after Secure Wipe / Reset

do the following to reset via debrick method as wipe will remove more items

 

First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
mikeaspatrick
Posts: 8
Registered: ‎02-03-2012
My Device: Playbook 16Gb
My Carrier: Orange

Re: HELP! All default apps deleted after Secure Wipe / Reset

Tried that, thanks, but it just said there are no OS updates available  :smileysad:  It didn't reset or reinstall anything

Please use plain text.
New Contributor
tony7889
Posts: 3
Registered: ‎02-04-2012
My Device: Playbook
My Carrier: 3HK

Re: HELP! All default apps deleted after Secure Wipe / Reset

me 2, no OS update available

Please use plain text.
New Developer
prabhjot85
Posts: 13
Registered: ‎02-04-2012
My Device: Playbook 32GB
My Carrier: NA

Re: HELP! All default apps deleted after Secure Wipe / Reset

same here..Contact BB support and they are advising to get the PB replaced.

I guess most of users seem to facing the similar issue and seems like there is some problem with BB update server. If someone from BB can confirm this (formally), users can wait patiently.
Please use plain text.
New Contributor
tony7889
Posts: 3
Registered: ‎02-04-2012
My Device: Playbook
My Carrier: 3HK

Re: HELP! All default apps deleted after Secure Wipe / Reset

this is a design fault~ no idea why internet is essential in the restore to factory default process ....

Please use plain text.
New Contributor
mikeaspatrick
Posts: 8
Registered: ‎02-03-2012
My Device: Playbook 16Gb
My Carrier: Orange

Re: HELP! All default apps deleted after Secure Wipe / Reset

I called RIM's tech support and they gave me an answer as to what's happening.  The update server is undergoing maintenance today which normally doesn't affect end users but this time something's gone wrong.

 

When we've wiped our tablets the, forgive me if I get this slightly wrong, update process means that we're getting a corrupt version of the OS delivered to us.

 

RIM tell me that when the issue is resolved, and it's currently being worked on, that we should try and update our tablets again through the Blackberry Desktop Software to get a full version.

 

If, like me, you're not seeing the "Applications" link in the Desktop Software then this reappearing could be an indication it's working again.

 

  1. To update the software press and hold the power button to force a switch off on the tablet
  2. With the tablet DISCONNECTED via USB, open the Blackberry Desktop Software
  3. Attach the tablet via USB
  4. now QUICKLY (as you only get a second) click the Update button on the diaglog window that will appear

Hopefully this will fix things for us some time today  :smileyhappy:

Please use plain text.
New Contributor
xx5001
Posts: 4
Registered: ‎10-19-2011
My Device: playbook
My Carrier: MTNirancell

Re: HELP! All default apps deleted after Secure Wipe / Reset

I hope so, but I am not sure if RIM fix the problem so fast... my solution is to turn it off and wait until the update 2 comes... 

 

2 times, bad lucky : I've bought BB and wiped just today... :Dots:  

in the morning one of the ipad owner told me that playbook declared to be discontinued :Angel:

 

 

Please use plain text.
New Member
ahmad489
Posts: 1
Registered: ‎02-04-2012
My Device: Playbook

Re: HELP! All default apps deleted after Secure Wipe / Reset

after clicking on update and prompted to enter an email address, enter an email address that you have not previously entered. The update should then begin downloading!
Please use plain text.