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Regular Contributor
samos
Posts: 52
Registered: ‎10-22-2009
My Device: torch
My Carrier: bell mobility

Help? How do I return to the previous OS version

I hate the new update.
Is there some way I can revert to the previous version?
Thanks

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JSanders
Posts: 85,116
Likes: 23,017
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help? How do I return to the previous OS version

I am afraid there is not a way. Sorry.




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Guru I
John_Clark
Posts: 15,622
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Help? How do I return to the previous OS version

What, exactly, do you hate about it? I have a few items that annoy me but nothing that I "hate."
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Regular Contributor
samos
Posts: 52
Registered: ‎10-22-2009
My Device: torch
My Carrier: bell mobility

Re: Help? How do I return to the previous OS version

sometimes now, in wifi, i get logged out of email and i have to reboot everything to get back inb.

 

also, now in contacts some of the names are listed twice.

 

none of this happened before.

 

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New Member
medical31
Posts: 2
Registered: ‎10-11-2012
My Device: Playbook 16GB
My Carrier: None

Re: Help? How do I return to the previous OS version

I hate the new update, its causes my playbook to lag on everything ..take picture i have to wait about 45- 60 sec before its take the picture and another 20 - 50 sec just to load the video player before the update my playbook never lag.. Thinking saleing and looking for a better product with a company that has better support
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Guru I
John_Clark
Posts: 15,622
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Help? How do I return to the previous OS version

My camera is not laggy, nor is the video camera.

I suggest reloading the OS from scratch.  Here's how to do it:

 

First do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

While Desktop Software is still open on your computer and the PlayBook powered Off, connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.  Also, there is a bug in this latest OS that will prevent calendar and contacts that are locally stored (not sync'd with an email account) from restoring. 

 

Reloading the OS should fix your lagging problems. 

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