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BlackBerry® PlayBook™

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New Contributor
cjkirchner12
Posts: 4
Registered: ‎06-23-2012
My Device: Blackberry Playbook

Help!!! I Dont Even Know What Happened.

My top screen is gone, replaced by a digital flap with an arrow. No browser, no app world. I merely restarted my playbook and this happened. What gives? Literally a blank bottom screen if I were to swipe up. The only way I still have my browser capability is because I saved a bookmark to the homescreen. Is there any way around this?


JSanders
Posts: 86,396
Likes: 23,176
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help!!! I Dont Even Know What Happened.

And digital flap with an arrow?

I'd restart again, press and hold the power button and up volume key until you see the menu to restart. 




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New Contributor
cjkirchner12
Posts: 4
Registered: ‎06-23-2012
My Device: Blackberry Playbook

Re: Help!!! I Dont Even Know What Happened.

3 times to no avail. But a better description would be to swipe up and unlike where there would normally be a "most used applications" menu including the browser and app world there is nothing but a blank line with an up arrow to the far right. It looks like a digital flap because on a second swipe up music pictures, bridge, videos etc are displayed and the blacked out top screen is there and it looks like a flap particularly with the arrow.

New Contributor
cjkirchner12
Posts: 4
Registered: ‎06-23-2012
My Device: Blackberry Playbook

Re: Help!!! I Dont Even Know What Happened.

I should also add that this has nothing to do woth any update as I've been updated for a while with no problems, so I'm at a loss.

JSanders
Posts: 86,396
Likes: 23,176
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help!!! I Dont Even Know What Happened.


cjkirchner12 wrote:

I should also add that this has nothing to do woth any update as I've been updated for a while with no problems, so I'm at a loss.


Meaning you werent updating the OS at the time?

 

So on restart and boot up, the firstnthing you see is this blank screen?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
cjkirchner12
Posts: 4
Registered: ‎06-23-2012
My Device: Blackberry Playbook

Re: Help!!! I Dont Even Know What Happened.

Yes and Yes

JSanders
Posts: 86,396
Likes: 23,176
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help!!! I Dont Even Know What Happened.

Okay, then connect your PlayBook to the PC and run your BlackBerry desktop software. 

It should suggest to you if an update is needed and proceed. 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
febegaia
Posts: 16
Registered: ‎02-21-2012
My Device: playbook

Re: Help!!! I Dont Even Know What Happened.

Hi i recomend to you a wipe, go to options, security, security wipe, remember make a backup on your pc before do this, then conect to ur pc and update 

 

Best regards