Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
Contributor
regan4000
Posts: 38
Registered: ‎08-17-2011
My Device: Torch
Accepted Solution

Home Screen Dock Erased

[ Edited ]

Hello,

 

I was trying to reorganize my home screen dock this morning and somehow, inadvertantly erased all the icons.  

 

First, I dropped down the five icons into the general menu below until the home screen dock was blank.

 

I then flicked five icons back up there, but this time, they did not reappear.  They also disappeared from the lower menu as well.

 

In the top left notifications centre, an exclamation mark popped up saying "array_insert invalid array index".

 

So, now five of my icons have completely vanished: Email, Calendar, Browser, Camera, Weather, and in the below pictures, I experiment with "Speed Test", which also vanishes after being moved up to the home dock.

 

 

What has happened exactly and how do I fix this?

 

I'M TRYING TO POST PICTURES BUT THE FILE IS 1,063 K AND THIS FORUM ONLY ALLOWS 1,000 K MAXIMUM TO UPLOAD.  I TOOK THEM WITH MY PLAYBOOK.

 

Thanks.

Developer
cas118
Posts: 863
Registered: ‎10-27-2010
My Device: Z30 / PlayBook 64GB

Re: Home Screen Dock Erased

Have you tried to restart your PlayBook?

Follow me on Twitter1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
Contributor
regan4000
Posts: 38
Registered: ‎08-17-2011
My Device: Torch

Re: Home Screen Dock Erased

Yes, it did not work.

Forums Veteran I
jamead1981
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10

Re: Home Screen Dock Erased

You will need to perform a security wipe - this is a known bug in the OS. You need to leave at least one icon in the bar
Regular Contributor
paolorodriguez
Posts: 62
Registered: ‎11-27-2012
My Device: BlackBerry Bold 9900

Re: Home Screen Dock Erased

[ Edited ]

Here are the steps: http://btsc.webapps.blackberry.com/btsc/kb27188

Like all my posts, and mark them as the solution if it solved your problem.


My Website: Paolo Rodriguez

Forums Veteran I
Lost_at_Sea
Posts: 1,923
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860

Re: Home Screen Dock Erased

http://www.blackberry.com/btsc/KB33078
Read the above knowledge base article. You have to move all the icons from the bottom section if the screen up onto the quick start bar. Once this is done restart the PlayBook.
Contributor
cochamarco
Posts: 104
Registered: ‎12-01-2012
My Device: BB Bold

Re: Home Screen Dock Erased

you can put them again to your home screen, using your finger
Contributor
regan4000
Posts: 38
Registered: ‎08-17-2011
My Device: Torch

Re: Home Screen Dock Erased

Yes, it is my finger I use, thanks for that profound post.

 

Regarding the bug that has erased my home dock, thanks for the advice above.  I'll get to it sometime today.