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BlackBerry® PlayBook™

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jhenning001
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jhenning001
Posts: 1
Registered: ‎06-13-2012
My Carrier: Vodacom

How does one escalate problems with support

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‎06-13-2012 05:12 AM

Hi

 

How does one escalate problems one experience with support?

 

The support desk has agreed three weeks ago that they will arrange for my Playbook to be collected - and I have follwed up a number of times - but still nothing. I am still sitting with a useless Playbook.:smileyfrustrated:

 

Thanx 

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Guru III
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knottyrope
Posts: 26,482
Registered: ‎06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: How does one escalate problems with support

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‎06-13-2012 02:59 PM

I had the issue too, you have to agre to the email that was sent to get RMA done.

 

might need to call support once more and explain this part and agree to the email.

 


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