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New Contributor
zhuw
Posts: 2
Registered: ‎10-06-2013
My Device: none
Accepted Solution

How to change BB password if lost answer to recovery question?

It is frustrating ...

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Developer
josuefunes
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S

Re: How to change BB password if lost answer to recovery question?

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.

 

________________________

 

more info here:

 

Article ID: KB25464 How to delete a BlackBerry ID

 

 

VIA | JSanders

http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/lost-blackberry-ID-reset-question/m-p/260...

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New Member
ianhb
Posts: 1
Registered: ‎10-07-2013
My Device: Playbook

Re: How to change BB password if lost answer to recovery question?

There is a problem if you delete  the account as suggested - -  even if you recreate with the same email address  - this is from the Knowledge article from Blackberry 

 

NOTE : 
Once the BlackBerry ID has been deleted, all account information associated to the account will not be recoverable. This includes but is not limited to the following:

  • All BlackBerry App World purchases will no longer be available
  • All information and backup data within BlackBerry Protect will no longer be available
  • Any subscriptions to BBM Music will no longer be available
  • Any RSS subscriptions within BlackBerry News will no longer be available
  • BlackBerry Internet Service email account associations to that BlackBerry ID will be lost (on BlackBerry 7 and higher devices). Email accounts will then need to be re-associated through a new BlackBerry ID

 

 

...- on a Playbook  you have to delete all the data as it will not let you login with a second Blackberry ID and start again.

 

 

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New Member
angellondon
Posts: 1
Registered: ‎01-09-2014
My Device: 9881

Re: How to change BB password if lost answer to recovery question?

Has anyone tried contacting Blackberry to reset the ID?
If so, any success?

This is a "shot in the dark" as I am one of many who has forgotten their recovery question
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