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BlackBerry® PlayBook™

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New Contributor
garcit45
Posts: 3
Registered: ‎02-17-2013
My Device: PlayBook
My Carrier: Telus

Latest update erased game history

Hi. I love Running Fred and have played for months. The latest playbook update (1526) wiped out my progress and purchases...  Everything is gone for this game.  Starting over will take me forever.  Is there a way to get my money back for purchases previously made in this game?  Anyone else had to deal with this??

 

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Guru III
knottyrope
Posts: 30,117
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Latest update erased game history

I would contact the game maker and call BlackBerry support on this matter

 

I have not seen this with other games yet and have not upgraded my Playbook either.

 




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Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860
My Carrier: Cogeco

Re: Latest update erased game history

I have never lost any files or game data when I did an update over the air. Did you do your uodate through Desktop Manager? Regardless, if you have done a backup of the PlayBook to a computer, you can restore the data including game history. However if it is an Android game it will not backup the data. For purchased apps, you can go back into BlackBerry World and reinstall the games you previously purchased without charge.
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New Contributor
garcit45
Posts: 3
Registered: ‎02-17-2013
My Device: PlayBook
My Carrier: Telus

Re: Latest update erased game history

I have.  Thanks 

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Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860
My Carrier: Cogeco

Re: Latest update erased game history

You have what? Can you elaborate a bit more?
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New Contributor
garcit45
Posts: 3
Registered: ‎02-17-2013
My Device: PlayBook
My Carrier: Telus

Re: Latest update erased game history

The game was not deleted.  Everything I had done in it and with it is gone. I updated wireless using the device manager.  I had not updated recently so this won't help. I guess it stinks to be me.  Thanks for your help. 

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Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860
My Carrier: Cogeco

Re: Latest update erased game history

I would suggest a backup before doing an update.
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