02-19-2013 06:16 PM - edited 02-19-2013 06:18 PM
We use BlackBerry PlayBooks in a government department where the BlackBerry is locked down.
We previously ran the PlayBook OS at v1.06 and when a user clicked on a link in an email, it would open in the Bridge Browser. We have recently moved a couple of the PlayBooks to v22.214.171.1244 and noticed that now when a link in an email is clicked, it is attempted to be opened in the normal (non-bridge) browser. We do not have Wi-fi for the PlayBooks so the normal browser does not work.
The Bridge Browser works fine as it connects through their BlackBerry and the office's Internet gateway but I can't get the email app to default to use the Bridge Browser.
I read that it is meant to be "clever" that if the Wi-fi is enabled it will use the normal browser and if Wi-fi is disabled then it *should* use the Bridge Browser, however this does not seem to be happening.
We have tried restarting the device with the Wi-fi disabled but it always tries to use the normal browser no matter what and whether for URLs to internal servers or Internet links.
We have also tried updating to the latest version of the OS v126.96.36.1996 but no luck.
Just after any suggestions before I log a support call with BlackBerry.
PS - forgot to mention that we have also tried this using both a BlackBerry Bold and BlackBerry Torch with the latest version of the BlackBerry Bridge app installed.
02-19-2013 06:39 PM
Thanks for the suggestion.
We have no policies in place that should affect this as far as I can see.
My understanding is that there are only 2 policies for the PlayBook: one to enable the BlackBerry Bridge (which is enabled and we can access mail, contacts, etc on the BlackBerry phone from the PlayBook) and a second policy on whether the PlayBook can generate and send log files to the BTSC (which is disabled but should not affect the choice of browser on the PlayBook).
Otherwise, the BlackBerry phone browser works fine and is able to access internal servers at the office as well as Internet websites. The BlackBerry Bridge Browser also works fine if you type a URL into it.
There is otherwise no policy that we have that sets the default browser on the PlayBook.
02-19-2013 06:43 PM