Yeah, I think the problem here may be Cogeco, especially if you also have problems with it on Outlook. If you'd like to switch email services, I've found that Hotmail (or Windows Live mail) works well across most email clients (although you need to download a redirector for Outlook integration). If your biggest problem is figuring out how to deal with your contacts that are saved in your Cogeco account, you should be able to save them via your webmail as a .csv file. That file can then be opened by Outlook or Hotmail/Live.ca mail or most other email services to transfer your email contacts.
Alternately, try calling Cogeco and tell them about your problems. They may need to check their email service. I will occasionally have problems with my Telus account on Outlook, but it works correctly 98% of the time, and Cogeco should too.
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