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New Contributor
kathysw
Posts: 3
Registered: ‎08-04-2012
My Device: Playbook tablet RDJ21WW

Message Account Settings

I have tried to create new account for messages using the info provided. When I try to save info i get a message saying - testing failed due to current settings. any ideas on how this can be corrected so that I can send emails with attachments.

Forums Veteran I
jarviser
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Message Account Settings

Go to Settings,  Software updates and make sure you have os 2.0.1.668. That update seems to have fixed the problem (well for hotmail at least)

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New Contributor
kathysw
Posts: 3
Registered: ‎08-04-2012
My Device: Playbook tablet RDJ21WW

Re: Message Account Settings

Thanks will try that

 

New Contributor
kathysw
Posts: 3
Registered: ‎08-04-2012
My Device: Playbook tablet RDJ21WW

Re: Message Account Settings

Tried that but we have is.2.0.0.1.358
Forums Veteran I
jarviser
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Message Account Settings

[ Edited ]

668 should be available to users in most countries.  If your settings for software updates really does not offer 668, well until then....

 


1. Go to your Inbox in your email account in a browser eother in pb or on a pc

2. Look at URL of the inbox - mine starts https://snt002.mail.live.com..etc

3. In playbook email setup, go into advanced settings

3. Change the server in advanced settings to match, xxx-m.hotmail.com, in my case snt-m.hotmail.com

 

With 668 this is not usually necessary

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Developer
obone
Posts: 162
Registered: ‎01-11-2012
My Device: BlackBerry 9790, BlackBerry PlayBook 64Gb, BlackBerry 10 Dev Alpha

Re: Message Account Settings

Hi kathysw,

Be sure that you're specifying correct parameters. Also check that mail servers (incoming and outcoming) available at this moment.

2.0.1. 668 is not available at this moment.
Respectfully,
Oleg

Developer, QNX RTOS, BlackBerry 10 and PlayBook
Follow me on Twitter (in Russian)
St.Petersburg BlackBerry Dev. Group
Forums Veteran I
jarviser
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Message Account Settings

[ Edited ]

668 was available here when I posted.

 

In that case make the server changes I outlined. It ks the official RIM workaround.  My tip about looking at the url is my own addition.  

http://www.blackberry.com/btsc/KB32048

 

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