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BlackBerry® PlayBook™

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Contributor
anjenaire
Posts: 13
Registered: ‎03-01-2012
My Carrier: Verizon
Accepted Solution

Message Indicator Stuck

The message indicator on the upper left sideof the screen indicates I have 2 messages (numeral 2 showing). But everything has been read and cleared on my bb and through the bridge messaging. How do I clear this?

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JSanders
Posts: 67,202
Topics: 485
Likes: 20,536
Solutions: 5,272
Registered: ‎04-01-2008
My Carrier: Verizon • AT&T

Re: Message Indicator Stuck

Try restating the PB first... touch the battery icon > Restart.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

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Contributor
anjenaire
Posts: 13
Registered: ‎03-01-2012
My Carrier: Verizon

Re: Message Indicator Stuck

I even went one better and "Shutdown" (after first trying "Restart"). Message indicator still showing "2" while I have no unread messages.

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Contributor
anjenaire
Posts: 13
Registered: ‎03-01-2012
My Carrier: Verizon

Re: Message Indicator Stuck

I would take a screenshot but holding down the volume buttons doesn't do anything for me.

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JSanders
Posts: 67,202
Topics: 485
Likes: 20,536
Solutions: 5,272
Registered: ‎04-01-2008
My Carrier: Verizon • AT&T

Re: Message Indicator Stuck

Well... you really might have two messages somewhere.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

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Contributor
anjenaire
Posts: 13
Registered: ‎03-01-2012
My Carrier: Verizon

Re: Message Indicator Stuck

Message indicator on my bb is at zero. Reconciled the BB device, no unread emails on my laptop, Scratching my head but not finding anywhere where I have an unread message.

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Guru III
knottyrope
Posts: 26,482
Registered: ‎06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Message Indicator Stuck

I had some messages burried deep in a subfolder, I ended up marking everthing in my mailbox read to clear it.



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Contributor
anjenaire
Posts: 13
Registered: ‎03-01-2012
My Carrier: Verizon

Re: Message Indicator Stuck

Tried that and did a search on my BB via "unread" messages (which came up with zero listings)... still rather perplexing.

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Contributor
anjenaire
Posts: 13
Registered: ‎03-01-2012
My Carrier: Verizon

Re: Message Indicator Stuck

Update:  Getting worse. Now I have a big "3" message indicator and again no unread messages in any or all folders connected to the device. 

 

I did get a text message that shows up in my BlackBerry Bold message box, which I read and replied to, but that doesn't show up on my Playbook. Could these be causing an issue? 

 

This is getting a tad annoying since now I don't know if I have a new message or not.

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Forums Veteran I
Lost_at_Sea
Posts: 1,910
Registered: ‎11-28-2011
My Carrier: Cogeco

Re: Message Indicator Stuck

Try this: The left pane can slide downward. Sometimes I see messages hiding above the visible portion of the screen. Swipe down tl make them visible.
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