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BlackBerry® PlayBook™

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Contributor
anjenaire
Posts: 13
Registered: ‎03-01-2012
My Device: Playbook
Accepted Solution

Message Indicator Stuck

The message indicator on the upper left sideof the screen indicates I have 2 messages (numeral 2 showing). But everything has been read and cleared on my bb and through the bridge messaging. How do I clear this?

JSanders
Posts: 86,395
Likes: 23,176
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Message Indicator Stuck

Try restating the PB first... touch the battery icon > Restart.




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Contributor
anjenaire
Posts: 13
Registered: ‎03-01-2012
My Device: Playbook

Re: Message Indicator Stuck

I even went one better and "Shutdown" (after first trying "Restart"). Message indicator still showing "2" while I have no unread messages.

Contributor
anjenaire
Posts: 13
Registered: ‎03-01-2012
My Device: Playbook

Re: Message Indicator Stuck

I would take a screenshot but holding down the volume buttons doesn't do anything for me.

JSanders
Posts: 86,395
Likes: 23,176
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Message Indicator Stuck

Well... you really might have two messages somewhere.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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Contributor
anjenaire
Posts: 13
Registered: ‎03-01-2012
My Device: Playbook

Re: Message Indicator Stuck

Message indicator on my bb is at zero. Reconciled the BB device, no unread emails on my laptop, Scratching my head but not finding anywhere where I have an unread message.

Guru III
knottyrope
Posts: 30,773
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: Message Indicator Stuck

I had some messages burried deep in a subfolder, I ended up marking everthing in my mailbox read to clear it.

 




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Contributor
anjenaire
Posts: 13
Registered: ‎03-01-2012
My Device: Playbook

Re: Message Indicator Stuck

Tried that and did a search on my BB via "unread" messages (which came up with zero listings)... still rather perplexing.

Contributor
anjenaire
Posts: 13
Registered: ‎03-01-2012
My Device: Playbook

Re: Message Indicator Stuck

Update:  Getting worse. Now I have a big "3" message indicator and again no unread messages in any or all folders connected to the device. 

 

I did get a text message that shows up in my BlackBerry Bold message box, which I read and replied to, but that doesn't show up on my Playbook. Could these be causing an issue? 

 

This is getting a tad annoying since now I don't know if I have a new message or not.

Forums Veteran I
Lost_at_Sea
Posts: 1,923
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860

Re: Message Indicator Stuck

Try this: The left pane can slide downward. Sometimes I see messages hiding above the visible portion of the screen. Swipe down tl make them visible.