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New Contributor
kmanvan
Posts: 3
Registered: ‎05-10-2012
My Device: playbook / 9900
Accepted Solution

Messages (mail) app keeps hanging / won't refresh or get new messages

I've been having an issue with my playbook since pre-OS2 where the messages app won't refresh / download new messages.  When this happens, doing the scrollup/refresh won't work, closing and starting the app won't work, so i have to reboot the tablet and then mail will start flowing again.

 

I currently have the following accounts configured...

1x twitter

1x linkedin

2 x google apps premier

1 x facebook

 

Any suggestions?

 

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New Member
wfcal
Posts: 2
Registered: ‎05-14-2012
My Device: Torch 9810

Re: Messages (mail) app keeps hanging / won't refresh or get new messages

I also find the email app to be very unstable resulting in numerous reboots to get the native email client to become active again.  I am running the latest OS and need to restart 2 to 3 times per day.  It would be beneficial if there was a way to just "kill" the email app and restart the app.  I find if I just close the email app it is still hung if I reopen the app.  The only way to get it working again is with a system restart.

 

If anyone has any ideas of how to resolve this problem please let me know.

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New Contributor
kmanvan
Posts: 3
Registered: ‎05-10-2012
My Device: playbook / 9900

Re: Messages (mail) app keeps hanging / won't refresh or get new messages

yes my issue exactly.  Agree that an "app kill" ability would be a godsend since rebooting is painfullys slow.

 

Anyone know of a solution to this?

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Contributor
MarjorieR
Posts: 32
Registered: ‎05-13-2008
My Device: Not Specified

Re: Messages (mail) app keeps hanging / won't refresh or get new messages

I am also having many issues with the mail app. It will not pull in all the messages and I know there are messages as I see numerous ones on my BB bridge  

- it automatically deletes messages after a day  or two,

- the options that are supposed to exist for this app are no where to be found.

- it will not sync my contacts with the contacts on my BB bold. I have to enter each one individually.

And finally - rebooting does not solve any of these issues - It simply is not working the way it is supposed to.

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Contributor
ldynredd
Posts: 39
Registered: ‎02-26-2012
My Device: Playbook 64GB, Z10, HS-700 Headset

Re: Messages (mail) app keeps hanging / won't refresh or get new messages

I have the same problem. However I find that if I turn off the WIFI connection for a few seconds then turn it back on, my messages load on to the PB. 

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Contributor
MarjorieR
Posts: 32
Registered: ‎05-13-2008
My Device: Not Specified

Re: Messages (mail) app keeps hanging / won't refresh or get new messages

Thank you - have tried your suggestion  - still not working properly. Not getting some of the messages that I should, still deleted messages automatically. I have rechecked the account settings and advanced setting - these are correct.

 

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Forums Veteran I
aandras
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook

Re: Messages (mail) app keeps hanging / won't refresh or get new messages

Another poster had the same problem. The culprit was the Facebook account. I believe it was deleted and pb was rebooted and re installed the fb account.
Be a Shepard and not an iSheep.
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Visitor
leoqw1108
Posts: 1
Registered: ‎05-30-2012
My Device: playbook&torch

Re: Messages (mail) app keeps hanging / won't refresh or get new messages

does anyone know when RIM supposed to deploy a fix for those issues?

 

 

calendar also can not be synced with phone calendar...

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Contributor
adventureboy
Posts: 18
Registered: ‎05-25-2011
My Device: Torch

Re: Messages (mail) app keeps hanging / won't refresh or get new messages

Same issue and restarting the whole system is the only thing that works.  Even that sometimes doesn't work.  WIFi cycle does not help.  I have 3 Gmail accounts configured but no other complexity.  Simple email.

Messages app is not usable in this unreliable attention.  I hope RIM comes up with a solution soon.

 

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Forums Veteran I
Lost_at_Sea
Posts: 1,923
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860

Re: Messages (mail) app keeps hanging / won't refresh or get new messages

Adventuresome,
Have you tried deleting all your Gmail accounts, do a reboot of the PlayBook and then reinstall all your accounts. When you do this, disconnect your phone and turn off Bluetooth etc when you reset your accounts. Let me know the results.
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