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New Contributor
avanhald
Posts: 5
Registered: ‎04-22-2012
My Device: Playbook
Accepted Solution

Messages stopped working

When I open Contacts or Messages I get a message :"This application was interrupted, Please close and open it again.(30000)".    This happens over and over again.  I can't get my email on my Playbook.  How can I fix this?

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Guru I
John_Clark
Posts: 15,676
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Messages stopped working

Have you tried restarting the Playbook?
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New Contributor
Dont-panic
Posts: 3
Registered: ‎10-06-2012
My Device: Playbook

Re: Messages stopped working

I'm getting the same problem and also with calendar.  I'm currently restoring from a back up.

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New Contributor
Dont-panic
Posts: 3
Registered: ‎10-06-2012
My Device: Playbook

Re: Messages stopped working

The restore finished and supposedly worked but the playbook is in exactly the same state as it was before.  I don't know what to try next.

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JSanders
Posts: 85,280
Likes: 23,046
Solutions: 5,930
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Messages stopped working

Are you also getting the error 3000 message?

 

Can you try deleting your email account on the Playbook, and the restart the PB, and then setup the email again.

 




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New Contributor
Dont-panic
Posts: 3
Registered: ‎10-06-2012
My Device: Playbook

Re: Messages stopped working

Thank you.  Deleting all my accounts has fixed the problem.  I can now open Messages, Contacts, and Calendar which I couldn't do before.  Now I just need to add all my accounts again. 

 

Yes, I was getting the same error message.

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New Contributor
avanhald
Posts: 5
Registered: ‎04-22-2012
My Device: Playbook

Re: Messages stopped working

Yes, many times, but no change.  I'll try deleting my accounts, but I'll need to check my sttings first.  A.

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New Contributor
avanhald
Posts: 5
Registered: ‎04-22-2012
My Device: Playbook

Re: Messages stopped working

Thanks for your reply.  Yes, the message concludes with (30000).  I'll try deleting and reentering my accounts. (one at a time) A

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JSanders
Posts: 85,280
Likes: 23,046
Solutions: 5,930
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Messages stopped working


avanhald wrote:

Thanks for your reply.  Yes, the message concludes with (30000).  I'll try deleting and reentering my accounts. (one at a time) A


Please do.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
avanhald
Posts: 5
Registered: ‎04-22-2012
My Device: Playbook

Re: Messages stopped working

I deleted one at a time, each time no change, same message.  After I deleted the last one and retried messages (before restarting), it offered to initiate new accounts.  after setting up my hotmail, messages gave me all my old emails and a few new ones, so I think your solution works.  thanks for your interest. Adrian 

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