Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
New Member
Cashmere
Posts: 1
Registered: ‎01-29-2013
My Device: Blackberry Playbook 16GB

My Front facing Camera and video chat don't work since the latest OS download

My playbook is over a year old and worked great until the new OS download.  Now when i go to my camera and try to put it on the front facing camera to take a picture i get ERROR.4003 PIcture.  When I try to go on video chat it states that another application is using the camera. please close the other application and try again.  And there is nothing else open.  I tried security wiping my playbook and reinstalling the software and the error is still there.  I even tried hard rebooting it by holding down the power/vol +/vol- and that was to no avail.  I am no longer covered by warranty.  Do i need to send this to BB to get it fixed or is there a software fix that can be downloaded?

Forums Veteran I
Lost_at_Sea
Posts: 1,929
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860

Re: My Front facing Camera and video chat don't work since the latest OS download

Contact RIM. They can help whether it is out of warranty or not.
BlackBerry Playbook Help desks:

Germany: 0800 1816530 (Gebührenfrei)
North-America: 1 877 255 2377 (Toll Free)
UK: 0808 100 7466 (Toll Free UK only)
Outside UK: +44 1753 558400
Worldwide: 1 519 888 6181
.