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BlackBerry® PlayBook™

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New Member
Tab73
Posts: 1
Registered: ‎10-05-2012
My Device: Playbook 16G
My Carrier: Sasktel

My Playbook won`t save pictures

[ Edited ]

I was trying to take photos and the camera appears to take the picture but the photo does not appear in any of the albums.  I have tried the video camera function and it works, just not the still camera.  I have deleted any un-needed photos and that has not solved the problem.  I have restarted the device several times as well and that has not worked.  I'm not sure if the problem is due to updating my OS yesterday to 2.1.0.1032 ...

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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: My Playbook won`t save pictures

Hello Tab73

 

Welcome to the forums. 

 

I would suggest you contact direct BlackBerry® PlayBook support by using the information on the following page: http://bbry.lv/JRKRGm

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Member
medical31
Posts: 2
Registered: ‎10-11-2012
My Device: Playbook 16GB
My Carrier: None

Re: My Playbook won`t save pictures

i had the exactly the same problem this morning after the update. And i also have a problem with the camera i try to take picture and its lags for about 45 sec before taking the picture. i tryed restarting the device many times. I did a security wipe hoping that fix the problem but that didnt work since the playbook doesnt give me the choice to skip updates.
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Forums Veteran I
jarviser
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: My Playbook won`t save pictures

[ Edited ]

With apparent hardware problems, try a debrick and test problem again before restoring data. If it still has a problem it's likely a hardware fault.

 

Debrick...

 

Make sure you know your Blackberry ID and password
If you can, backup important data. Preferably by wifi share drag n drop.
Turn Playbook right off (i.e. Shut Down)
Ensure you have the latest Blackberry Desktop Software to your PC or Mac and start it up
Connect the Playbook by USB cable.
If the red light starts to glow press the Off button.
Because Playbook is off you will get an error message basically saying Retry or Update  (on Mac it says repair rather than Update)
Quickly select the Update (or repair) option
The Playbook will start to get a new OS that will take a good hour to download via the PC
Follow the registration process using your current Blackberry ID
(at this point test your problem again)
Add back your email accounts etc.
Reinstall your apps from App World, My World. 
Copy back your data.
(test your problem again)
 
 
You may lose data permanently!
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