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BlackBerry® PlayBook™

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New Contributor
marie-josee12
Posts: 3
Registered: ‎11-29-2012
My Device: Playbook 32GB

My playbook do not open

My buttom on/off do not work. I charges my battery from my PB last night and everything was OK. But this morning I try to open it but doesn’t work.

My PB is in sleep mode… I try to re-charges but nothing . Can I do reset? And how?

 

Thank 's for your help!

 

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My playbook do not open

LEAVE it connected to the wall outlet charger (not the USB > PC charger).
Leave it connected for 24 hours... every 3-5 hours, press and hold the power button only for about 20 seconds. Eventually it will boot on up, but first must reach a certain charge level.
You will see the blinking red and perhaps yellowish LED light, and perhaps a symbol on screen of "no battery". That means the battery is drained, but it must reach a certain charge before powering on.




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New Contributor
marie-josee12
Posts: 3
Registered: ‎11-29-2012
My Device: Playbook 32GB

Re: My playbook do not open

Thank you for your help, my playbook is working now

You made my day...:Yes:

Marie-Josee

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My playbook do not open


marie-josee12 wrote:

Thank you for your help, my playbook is working now

You made my day...:Yes:

Marie-Josee


Excellent. You are very welcome.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code