06-12-2012 05:12 PM
ok.I've had my playbook since christmas and it worked great untill about a month ago. i was listening to music and using the calculator when i put it into the sleep mode and it didnt turn back on.i took it to radio shack and they said the charger was bad but it had a full battery when it did this.the only response i can get it to make is when i plug it in to my computer it give me the red led light sighn and then the flashing green light comes on for like 5 seconds before it turns off.please help i have a lot of data on here that would take a long time to replace .thank you.
p.s. i've been trying to back it up on the desktop software but its giving me an error message saying its trying to reboot or it has a dead battery
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
06-12-2012 05:27 PM
try a few things in this thread please
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
11-01-2012 01:49 PM
I have exactly same problem, working one day then wont power on the next, just red then green light. After hours on phone with Rim and trying a new regular charger, Rim suggested I return it for service. I did and few days later they informed me it was beyond repair due to water damage although I have no idea why. They asked me if they should scrap the playbook or return it to me. I asked them to rerun it and they said as a good will gesture they would send me a free rapid charger if I perched a new playbook. I did they sent the charger and guess what, I tried it first on the beyond repair playbook and it worked fine. After numerous follow up emails I got nowhere with Rim, they say the first thing they check is water damage and if positive go no further, What a load of crock, it was obviously the charger port was the fault. Finally this email is written on the playbook Rim say was beyond repair.