05-06-2011 10:44 PM
I just got a playbook today and when I try to download Need for Speed from the app store it says "This item is not supported by your current device profile"
The tetris says the same thing, I can download other apps without issue though.
I'm running OS version 18.104.22.1688 and connected to wifi.
Anyone know what causes this or how I can get around it?
05-07-2011 09:49 AM
The question is WHERE are you?
I'm in the UK and had this problem until yesterday.
I wouldn't be surprised if you're in a region that doesn't have the PlayBook on commercial release yet.
To get around this, you need to set up your PlayBook's network connection to use a USA public proxy, so that App World thinks that you're in North America. Look at this page: USA Open Proxy List
Hope this helps you.
05-07-2011 10:20 AM
Ah, that you should then
I'm stumped. Unless someone else has experienced this, all I can suggest is contacting RIM Technical Support and asking them.
In the meantime, you could have a crack at the proxy settings and see if it makes a difference, but I'm guessing it won't now.
05-07-2011 04:31 PM
05-08-2011 02:16 PM
not only F4S with this issue...
I had Tetris (EA) installed - worked great...
Then they came with a upgrade to v2x... From that moment on - AppWorld telling me the same .. that the app is not supported on current profile... The previous version, the one I have downloaded and installed already - are no longer showing up in AppWorld.
Really makes me wonder about the whole AppWorld thing... can we trust it?
What about our purchases - will we be able to update? What if we need to re-install the apps - and suddenly they are no longer available?
I dont want MY customers to have trouble with software I want to sell - and I really dont want to make any purchases from AppWorld until I see some official statement from RIM explaining what is going on.
Some has suggested it can have something to do with location - but - as we have seen from this thread - it happens to people anywhere... so I doubt that is the case,.. and IF that is what RIM say - then I think it is just a "brush off" until they know what is going on... Appworld seems to be broken
05-08-2011 02:33 PM
I'm confident that upgrading is working fine, both on paid, and free applications as it has worked for me to this date. I doubt there is much difference with this app world and the regular BB one that has been running for years. I think what likely happened is the developer submitted it incorrectly, as I saw an upgrade for NFS today as I predicted yesterday.