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New Contributor
Posts: 2
Registered: ‎04-18-2013
My Device: Playbook

Network failure

Hi all,
My PB tab can no longer detect and display any network, therefore not allowing a wifi connection.
It worked perfectly until last Friday since its purchase 5 months ago: wifi connection always worked properly, upgrades were installed correctly, etc.
I just reinitialised it today (via security function to restore it) and introduced again manually my personal SSID and
password.

It still does not connect: bottom left indicates connecting and cancel button does not stop the process.

what is the next step?

thanks for helping.

New Member
Posts: 1
Registered: ‎04-18-2013
My Device: Playbook version 2.1.0.1526

Re: Network failure

[ Edited ]

I am having the same problem, just noticed last night for the first time. 

 

Correction - I was just advised to turn the router off for 30 seconds and then retry.  I can now connect to the wireless network

Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Network failure

[ Edited ]

Phil73 wrote:

Hi all,
My PB tab can no longer detect and display any network, therefore not allowing a wifi connection.
It worked perfectly until last Friday since its purchase 5 months ago: wifi connection always worked properly, upgrades were installed correctly, etc.
I just reinitialised it today (via security function to restore it) and introduced again manually my personal SSID and
password.

It still does not connect: bottom left indicates connecting and cancel button does not stop the process.

what is the next step?

thanks for helping.


You said manually. Why connect manually?  If it's because you are using a hidden SSID I would advise strongly against.  

If it's not hidden then manual conn is not needed, password only should be needed.

Delete any saved connection and start again. Tap on the ssid, select "dont use wps " and enter password.

 

 

If it will not display any SSID and you know there should be one showing, security wipe again, or even debrick. If debrick fails, could be a busted wifi chip.

_________________________
New Contributor
Posts: 2
Registered: ‎04-18-2013
My Device: Playbook

Re: Network failure

thanks for your help.

 

I have no hidden ssid.

I entered manually the ssid name and password as no network was detected.

After the security wipe, there was no saved connection.

I did not use WPS option.

 

I cannot perform another security wipe as i have no access to the configuration menu. The PB is waiting for a wifi connection and does not display any network.

 

I installed Blackberry Desktop Software, launched it, plugged the PB turned off, and selected update. From there, i do not know how to debrick.

 

I fear it is as hardware issue with the wifi chip.

Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Network failure


Phil73 wrote:

thanks for your help.

 ...

 

 I installed Blackberry Desktop Software, launched it, plugged the PB turned off, and selected update. From there, i do not know how to debrick.

 

I fear it is as hardware issue with the wifi chip.


That is debrick.

 

You may be rivht.

_________________________
Guru III
Posts: 31,139
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Network failure

First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software if possible

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


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