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BlackBerry® PlayBook™

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New Member
rodmax
Posts: 2
Registered: ‎05-17-2011
My Device: Torch, Playbook
My Carrier: Etisalat

Re: New Device - Unable to download software update.

I too have a similar problem. Just purchased the 64GB model yesterday, completed all the initial steps and then was prompted to update software. I have tried 10 times now and each time I reach 293MB of the required 297MB of the software update, it just stops. I then get a message to restart and try again. Very very frustrating for a new device. I noticed this post stated the issue was solved. Well not for me.

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New Contributor
jetjet101
Posts: 3
Registered: ‎05-04-2011
My Device: Blackberry Playbook
My Carrier: Wifi

Re: New Device - Unable to download software update.

Mine did'nt get resolved so I had to return it back and plan on buying after summer when hopefully the device is ready. I was told by bestbuy that it was my wifi that has an issue though because they were able to update it from their store. I will wait until summer.
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New Contributor
jybenedeyt
Posts: 2
Registered: ‎05-20-2011
My Device: 9700
My Carrier: swisscom

Re: New Device - Unable to download software update.

I'm getting a similar issue. BBPB was bought in US. I'm doing the initial 'steps' from France.

The download does not even seem to start (stuck at 0%).

If someone has a bright idea ...

 

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New Contributor
appbuild
Posts: 2
Registered: ‎05-04-2011
My Device: Blackberry Playbook Tablet
My Carrier: Verizon

Re: New Device - Unable to download software update.

I reached the blackberry support team on the phone.  They had me install the blackberry desktop manager version 6 in order to perform the upgrade on my playbook.  Once you startup the desktop manager and plug in the playbook, there is a popup dialog box that comes up rather quickly that ask whether you want to update the device.  Answer YES and the download will begin (of course you must be connected to the internet).  Note however that the Mac version of the desktop manager 6 does not work correctly with the playbook, so you better have a Windows machine to work with (virtual or otherwise).  Hope this helps.

 

P.S.  The download and subsequent update took about 1.5 hours.

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New Contributor
jybenedeyt
Posts: 2
Registered: ‎05-20-2011
My Device: 9700
My Carrier: swisscom

Re: New Device - Unable to download software update.

Thanks for your advice. I managed to do it like this but initiating the update update process was not straight forward. I hope RIM can improve this. It took around 8-10 hours due to my slow internet connection. I had a good surprise when i woke up.
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New Member
rodmax
Posts: 2
Registered: ‎05-17-2011
My Device: Torch, Playbook
My Carrier: Etisalat

Re: New Device - Unable to download software update.

Just as a quick update to my previous post, where I was unable to download update. I tried it at home where it worked fine. Not sure whether it was some firewalls at work that prohibited it, but it worked fine, but as little slower at home.

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New Contributor
swapnilsaurav
Posts: 2
Registered: ‎11-25-2011
My Device: Playbook
My Carrier: BSNL

Re: New Device - Unable to download software update.

I have reset the playbook and now trying to install OS ver 1.0.8.4985. it goes fine everytime upto 10% and after that it hangs and after about 5 minutes I get a message "Unable to download software update". My internet connection is fine. This must have happened more than 10 times now.

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New Member
Transisto
Posts: 1
Registered: ‎12-31-2011
My Device: playbook
My Carrier: none

Re: New Device - Unable to download software update.

It's the 50th time I retry downloading the update,  it can stop anywhere in between (...97% what a joke)

 

I think i'VE downloaded a total of 20gig for this 340mb update

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New Contributor
shaq164
Posts: 4
Registered: ‎02-15-2012
My Device: BB Playbook
My Carrier: N/A

Re: New Device - Unable to download software update.

i'm having this same problem now, bought my Playbook today and unable to get past the update part of the setup.  Tried about 50 times and no such luck....!

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New Contributor
raghu35
Posts: 2
Registered: ‎02-16-2012
My Device: playbook
My Carrier: none

Re: New Device - Unable to download software update.

hi,

I just bought playbook few days back and have been tring to get started with it. The error ranges from 2011, 3001 etc. I have used multiple wi-fi networks but in vain. Some thing is stuck some where and the device simply will not update.

 

plz help.

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