11-21-2012 12:58 PM
I just bought a new BB Playbook on Amazon and I'm having trouble on my first use, the os update always fail. The download was complete and installation reaches 100% but in the end it says Update failed and requires a restart. I have done this several times already and I have no luck! I am using a wifi connection at home which is pretty decent. Can anyone help me please, I don't know what else to do as this is my first tablet. I would appreciate any help from you guys.
11-21-2012 01:59 PM
If you install the Desktop Software on a PC you can use that to update your PlayBook.
While switched off, connect your PlayBook to your PC and start the Desktop Manager. Next, turn on your PlayBook.
The Desktop Manager should prompt you to update the PlayBook. Click on Update and follow the instructions.