05-08-2012 04:45 PM
Hi I have just recieved a BB Playbook and have turned it on and connected to the internet. When I swipe to conitinue the Playbook goes into Software update and after a minute or so it says
Could not activate this tablet (3001)
Please try changing your settings
When I touch settings it just goes back to the connection screen and I do not know what settings to change.
It is a bit frustrating to have a new device and not to be able to use it
05-08-2012 08:40 PM
05-09-2012 04:01 AM
I think I have done as per the instructions-- I have installed Blackberry device manager on my computer- it knows that my playbook is connected to it but the Device manager is giving me an error message setup hasn't been completed for the connected device ( complete setup) . The playbook still goes to software update and still give me the same error message.
My wife has a BB Torch 9860 and I have an iphone 4 - I think the BB is a better phone and was going to buy one however this experience has not endeared me to things Blackberry
05-09-2012 05:33 AM
You should have a tollfree support number for up to 90 days.
It just sounds strange to suggest going into settings on a new uninitialized playbook. If you can get into settings go to security and security wipe and start again.
05-09-2012 05:39 AM
Thanks for your reply. I am living in Spain so where would I find the number I need to call?
I am locked into a 2 screen scenario-- first screen is the connect to wi-fi screen and the second is the error screen which when I press 'settings 'takes me back to the Wi Fi connect screen and from there I cannot access settings???