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New Contributor
savs1701
Posts: 7
Registered: ‎05-08-2012
My Device: PLAYBOOK
My Carrier: COMCAST
Accepted Solution

No WIFI Saved Network on PLAYBOOK (VPN Profiles)

Hello, just came back from a conference and upon my return to home, my PLAYBOOK will no longer retain WIFI Saved Network.  My wife also have a PLAYBOOK and the only configuration difference is under "VPN profiles", mine is set for "Loading Profiles" and her PB has "None Selected".  I don`t use VPN at home and I can not change the selection of the VPN Profiles.  Note that under my Security settings, I have no VPN saved either. 

 

Q1: How can I change the setting of my wifi connection so that it will be saved for the next time I turn on the PB?

 

Q2: How can cnahge the WIFI VPN Profiles options?

 

Any help would be appreciated!  Thank you!

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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

First, have you restarted your PlayBook?

 

Touch the battery icon > Restart.

 

Now try to setup your WiFi again.




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New Contributor
savs1701
Posts: 7
Registered: ‎05-08-2012
My Device: PLAYBOOK
My Carrier: COMCAST

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

Yes,. I didthe full restart process, the on-off wifi, but no luck for me! For unknown reason, the network does not stay saved on my PB.

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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

That's strange... do you use VPN anywhere? In the past?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
savs1701
Posts: 7
Registered: ‎05-08-2012
My Device: PLAYBOOK
My Carrier: COMCAST

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

Not sure, last time I was in an hotel, when I came back home,the issue started...
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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

So you've never used VPN on your PlayBook?

 

I just am trying to wrap my head around why this change in behavior only after traveling.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
savs1701
Posts: 7
Registered: ‎05-08-2012
My Device: PLAYBOOK
My Carrier: COMCAST

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

Basically, I can no longer saved wifi network on my phone!

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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

Yep, understood that. :smileywink:

 

You don't want to another restart of the device?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
savs1701
Posts: 7
Registered: ‎05-08-2012
My Device: PLAYBOOK
My Carrier: COMCAST

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

Not that I am aware of.  The only place would have been at that hotel.  I am stuck with loading vpn in my wifi options...

 

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New Contributor
savs1701
Posts: 7
Registered: ‎05-08-2012
My Device: PLAYBOOK
My Carrier: COMCAST

Re: No WIFI Saved Network on PLAYBOOK (VPN Profiles)

Should I just try a hard reset? I am way pass the restart option. Is there any other setting I should check? I even tried the fix up setting but it failed too.
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