BlackBerry® PlayBook™

[maxy03]

Hi I've had my playbook for a while now and all of a sudden the plug for charging will not fit in the slot correctly and will not charge, I have one for my car also and it does the same thing... I don't know how to get it fix and where if I can send it to get it checked??? What can I do?

[Wolf359]

Here is the playbook support number, they will have some repair options for you.

http://us.blackberry.com/support/tablets/playbook/contact-support.html

[jgaylordjr]

My wife's playbook has the same issue. If you're not eligible for direct support  the support link is no help at all. BlackBerry claims a 1 yr warranty but gives no contact info. What to do now?

[Wolf359]

I've never called the number listed above. Do they offer other repair options if its not under warranty?

[valmcin]

i have had my playbook for a couple of months and now it wont charge. The red light goes on and then goes off after a bit. No power left now. Best buy says its has been over a month, not their problem. I dont want to buy a 75 dollar charger and find out that wasnt the problem. What now? Put my serial number into support and it says no luck for me and offers no alternatives. Am I really supposed to supply a credit card for them even to tell me where to send it. Not expecting so little info available. Shouldnt have to come here for help but here I am.

Help

[Wolf359]

Can you call them at 1-877-644-8410

Did you buy your playbook brand new or refurbished from best buy?

Here is their policy on refurbs.  You've had it only for a few months so best buy should help.

http://www.bestbuy.com/site/regularCat%3Apcmcat163600050055/Refurbished-FAQ/pcmcat163600050055.c?id=...

If you bought it new then can you get an excahnge?  not sure why they said its not their problem.  maybe find a supervisor or manager.

Returns and exchange faq:

http://www.bestbuy.com/site/Help-Topics/Returning-In-store-Purchases/pcmcat260800050015.c?id=pcmcat2...

[jarviser]

If it's been one month you should have up to 90 days free support from day of registration so you must have 60 left even if you registered on day 1

[valmcin]

I got the number and did call them although it said i wasnt eligable for support, been 93 days. Support staff was very helpful, extended my coverage and are sending me a new charger.

It was a brand new playbook. Best buy sold me a rocketfish charger that didnt work. Best Buy should have been decent and just switched out the charger for me like I asked but i guess I will just shop at stores that provide customer service instead of 20 bucks cheaper,.

I am a happy camper now althought chargers are on back order and might be 3 more weeks without my playbook which sucks.

Not gonna cost me anything so guess I am ok with that.

Thanks for the number, appreciated..

[Wolf359]

good deal!

[jgaylordjr]

I also got the number and called. Support fixed me up, will be sending the playbook in for repair.  very nice. very friendly support person too. Thanks BlackBerry