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BlackBerry® PlayBook™

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New Contributor
pierreancion
Posts: 4
Registered: ‎06-23-2011
My Device: 9700 Bold

OS Update downloaded but not installed

Hi,

Is someone capable to solve this ?  last OS is downloaded on my tablet but it tries to install but is immediately cancelled due to bug.  I had troubles with FB icon which disappeared.  And when I click on the movie Icon, the screen try to shift but it is blocked and it refuses to start.  same with several icons.

I asked to different helpdesks in France, Belgium and US some help but no reactions at all.

If anybody is capable, then I'll throw my Playbook away and buy other tablet.

Thanks a lot

B regs

Pierre

Regular Contributor
rickymardi
Posts: 135
Registered: ‎12-17-2012
My Device: curve 8900

Re: OS Update downloaded but not installed

your tablet not finished update, try once again until finish
New Contributor
pierreancion
Posts: 4
Registered: ‎06-23-2011
My Device: 9700 Bold

Re: OS Update downloaded but not installed

Hi 

thanks but I already downloaded 5 times and each time it is disconnected when it tries to install.

Maybe virus ?

thxs

Pierre