10-15-2012 04:06 PM
Since I upgraded to OS 2.1.0 1032, I have an issue that happens after the tablet has been woken up from standby.
When I first boot up the tablet, everything works perfectly. Then I usually go to standby rather than turning it off. When I wake it from standby, any internet account or website that requires a login, will not connect. I get a variety of different errors:
Facebook: "Certificate for server graph.facebook.com is invalid. I have the choice to accept or reject. Regardless of which I pick, it takes me to an error screen saying my login is incorrect and to try again, ensuring the information is correct. So, I correctly enter my login and password and get the following error "certificate for server api.facebook.com is invalid.
Yahoo: 'Unknown network error 3RFINA' or 'Unknown network error SSL connect error'
Twitter: 'Unknown network error 3RFINA' or 'Unknown network error SSL Connect error'
Youversion: 'Unknown network error 3RFINA'
Zinio (magazine reader) System Error. Please try again later
I am sure there are more accounts...that's just the quick ones i can find.
It looks like it has something to do with the login certificates, but I have no clue how to fix this issue...
Any suggestions would be great.
10-15-2012 04:16 PM
I am definitely connected to the net, I can go to Appworld and surf the net. Anything that needs an account login, I cannot access. I just tried to poll for updates and it tells me I am not connected to the internet, yet I can surf regularily.
A reboot fixes this issue....its just that rebooting takes forever....
10-15-2012 05:59 PM - edited 10-15-2012 06:00 PM
With regards to the web browser, lets start with the easy stuff and check Browser Settings.
1) Swipe down from top bezel towards the ground to reveal a settings button (gear icon)
2) Review all settings for General, Content, Permissions and Privacy & Security
4) Permissions - Allow Websites to Access My Location = On (I don't have any Domain items listed in my list)
5) Privacy & Security - My settings are Private Browsing = On, Block Pop-ups=On, Accept Cookies=On, Enable Websockets=On, Enable Web Inspector=Off
6) Try Clearing ALL below these settings to clear all the cache and other things the Browser stores. Restart your tablet after you have cleared all.
If this doesn't help, then it's not the web browser but actual tablet security and it starts to become hit and miss as to where a problem could lie.
1)To manage tablet security, by the clock on the desktop of the tablet, there is a gear icon, click on it and scroll the left column down to find Security.
2) Review each section accordingly.
3) If you feel it is a certificate error, look under certificates. There should be a VERY long list of certificates under All Certificates. Is there on your device? I do not know how to get all the certificates back to default except by reloading the operating system from scratch which is a very long process to achieve and you will lose all data (unless backed up) and have to reload all downloaded or sideloaded applications.
If you wish to go that route then you will need to download and install Desktop Management software from RIM onto your PC and then come back here and I will give you specific instructions on how to reload the OS from scratch.
10-15-2012 06:09 PM
I found another thread in a different forum by a user who was/is experiencing the same error you are. Might wish to look at his thread: http://forums.crackberry.com/blackberry-playbook-f
There is no direct answer unfortunately that I can find. I think you might need an OS reload.
10-15-2012 06:14 PM
Thanks for your reply...I am confused however. I swipe down from the top and there is no gear symbol. The gear symbol is permanently on the top by the power icon, wifi, bluetooth etc. I cannot seem to find settings with content, security, etc.....
10-15-2012 06:15 PM - edited 10-15-2012 06:27 PM
Sorry, when your web browser is running...swipe down from the top within the program.
I am also still researching other threads to see if a real solution has been posted. None yet...
There is a problem with SSL certificates. I am leaning towards a total OS restoration. Not to be confused with a security wipe...
Update: I have also stumbled upon this thread KB26515 How to import security certificates: http://btsc.webapps.blackberry.com/btsc/viewdocume
I am still leaning towards a full on wipe of the device...but that's just me. I will update this if I find anything else.
10-15-2012 06:31 PM
Ok, I did everything and am rebooting the device. I have to let it go into sleep mode for a while, before I see if it worked or not. I, like you, am leaning toward the reinstall. Will let you know. Thanks.
10-15-2012 06:46 PM - edited 10-15-2012 06:49 PM
Restore OS Instructions from Scratch - WARINING, YOU WILL LOSE ALL UNBACKED UP DATA.
This whole process will take about an hour to do. Make sure your PlayBook is fully charged up too. Be sure and note your BlackBerry ID information on a piece of paper as you will need this once more at the very end of this procedure to reinitialize your PlayBook.
After clicking one of the above options, your BlackBerry PlayBook tablet should download the most recent OS build of the BlackBerry PlayBook OS. After the OS is restored, you’ll be presented with the BlackBerry PlayBook tablet Setup Wizard, which will allow you to setup the tablet again.
Enter your Blackberry ID information once more.Test the same sites you were having difficulty with previously to ensure the certificate problem has been resolved. If it has, then jump for joy and proceed further...
Commence with redownloading applications from App World and sideload any Android apps.