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BlackBerry® PlayBook™

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New Contributor
michty6
Posts: 4
Registered: ‎01-10-2012
My Device: Curve 9300

Ongoing Issue Connecting Playbook to Laptop via USB

I have never been able to get my PB to work via the USB cable, meaning I have had to do all file transfers through wi-fi , which is incredibly slow.  Here is what I have tried plus some notes:

 

- Driver appears to be correctly installed in Device Manager.  I tried to uninstall and reinstall (when I do the reinstall I can see the PB as a mounted CD drive, this is the only time I can see this)

- I tried turning off all firewalls etc - still won't work.

- When I plug it in, Windows say 'Blackberry device PIN XXXX has been connected to the system, initialising device access' followed by 'your device is ready to use'.  Still won't work, don't see any mounted drives in My Computer either.

- In the BB software itself, my PB appears in the 'Device' menu.  When I click on it it just goes to 'Connecting' in the bottom right and stays in this mode indefinitely.

- The one time I did manage to get it to connect, it said 'A problem occurred while attempting to connect to your Blackberry Device' and switched back to 'Connecting' again.  I've attached a screenshot of this.  

- Blackberry device manager appears in my task files, doesn't display any issues.  PB appears in there as a 'Connected Device'.  From the 'About' menu in there:

  * BlackBerry Device Manager Version 6.0.0.48

  * BBDevMgr Version 4.2.0.15

  * RIM USB Driver Version 4.2.0.14

  * PlayBook RNDIS Driver Interface Version 1.0.0.38

  * RIM USB Serial Device Version 2.2.0.0 (I think ,it's hard to see this one)

- I am on Windows 7.

- One thing I have noticed is that Windows appears to search for the latest Driver through Windows Update everytime I connect it.  Again I don't know if this is normal.

- I noticed only one error on the PB itself saying 'Unable to charge battery with connected source'

- There is no issue with the USB cable, I use it for other things.

- The only other thing worth noting is that my PB must take over 5 minutes to boot up.  I don't know if this is normal or not...

New Contributor
michty6
Posts: 4
Registered: ‎01-10-2012
My Device: Curve 9300

Re: Ongoing Issue Connecting Playbook to Laptop via USB

Screenshot didn't seem to work.  Here is the link: http://s143.beta.photobucket.com/user/michty6/media/BBerryPB1.jpg.html

Forums Veteran I
jarviser
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Ongoing Issue Connecting Playbook to Laptop via USB

That unable to charge message is one new to 2.1 and simply warns that pc usb at 500mA is not enough to do a decent charge. Ignore it.

 

What version of Desktop Software do you have, I can't tell from your list. I believe the latest for windoze is 7.1?

 

Did you try to map a drive to your playbook like map drive z to \\xxxxxxxxxxx\Media where xxxxxxxxis the "Tablet Network Name" or the 169.x.x.x usb ip address. 

_________________________
New Contributor
michty6
Posts: 4
Registered: ‎01-10-2012
My Device: Curve 9300

Re: Ongoing Issue Connecting Playbook to Laptop via USB

BB software is version 7.1.0.32.  Should be the latest version.  Tbh it has never worked on any version ever!

 

I did manage to get it working mapping the drive using the USB IP address though!  I guess this will have to do.  Tbh I'd rather just have it set up like a normal drive than use the BB software itself...