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New Contributor
triplefan
Posts: 3
Registered: ‎01-26-2011
My Device: Bold 9900

PB lags and is generally un-responsive

First let me apologise for what is probably a popular topic, I have tried the search function and not had much luck, maybe my search skills are lacking...

 

So apology over and on to the problem, the PB is around a year old, about 1 month ago it started to run slow and generally have a slow response.  Yesterday i bit the bullet and wiped the machine with a clean re-install, now it is worse than ever, I can barely get through the set-up procedure

 

Any suggestions gratefully received

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: PB lags and is generally un-responsive

Hello triplefan and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're experiencing an issue with your BlackBerry PlayBook tablet.

 

What software version does your tablet have installed? Do you get any error? Do you find the lag within specific apps or in general?

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
triplefan
Posts: 3
Registered: ‎01-26-2011
My Device: Bold 9900

Re: PB lags and is generally un-responsive

[ Edited ]

Hi, thanks for your reply. It now has the latest update...so 2.1.0.1526  It doesn't seem to be a specific ap, it hangs with keyboard use, deleting apps, tapping the battery icon to shut it down. 

 

Edit:  No error shows

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: PB lags and is generally un-responsive

If the wipe didn't improve the performance then it's recommended you contact our PlayBook support team to further investigate.

You can find your contact information for your country by accessing this link: http://bbry.lv/k1foYl

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
triplefan
Posts: 3
Registered: ‎01-26-2011
My Device: Bold 9900

Re: PB lags and is generally un-responsive

[ Edited ]

The link seems to be for initial support, unfortunately it is more than 90 days old, do you have contact details for support outside the first 90 days? 

 

Thanks

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: PB lags and is generally un-responsive

Please check your Private Message for more into.

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Member
9tomtronic
Posts: 1
Registered: ‎03-05-2013
My Device: Blackberry playbook

Re: PB lags and is generally un-responsive

I have the same problem and i'm over the 90 day limit. What's my next step?

Thanks.