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New Contributor
cjacksonjr
Posts: 3
Registered: ‎01-21-2013
My Device: Playbook

PB new text message indicator error

My playbook is stuck telling me i have an un read text message  ive cleared all of the texts from my phone and from the pb a d the indicator remains  the phone is in not indicating a new text  how do i fix this?

 

 

JSanders
Posts: 86,543
Likes: 23,195
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: PB new text message indicator error

Hey, welcome the forums.

 

First, try a restart on the PlayBook.. touch the upper right battery icon > Restart.

Afterwards, is the icon gone?

 

If not, you can consider turning off the BlackBerry Bridge connection to your BlackBerry and then turn it back on.




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New Contributor
cjacksonjr
Posts: 3
Registered: ‎01-21-2013
My Device: Playbook

Re: PB new text message indicator error

Found it!!!!!!  I searched in the messages for an unread sms. I found an old message that had been replied to but did did not mark itself as read. I could not get it to clear so I deleted it. 

 

Thanks. 

 

JSanders
Posts: 86,543
Likes: 23,195
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: PB new text message indicator error

Great, glad you got it sorted.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Forums Veteran I
Lost_at_Sea
Posts: 1,923
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860

Re: PB new text message indicator error

So the PlayBook was correct again.
New Contributor
cjacksonjr
Posts: 3
Registered: ‎01-21-2013
My Device: Playbook

Re: PB new text message indicator error

Oh yes. The PB was right. But the phone did not indicate a new message. And the "new" message was inside of a conversation of messages and had been replied to. I've been known to accidentally save unread messages and then have this problem on my phone. But checking saved messages, I found nothing. I used the search option on the phone, inside the message app for unread sms and founf the bothersome entry.