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BlackBerry® PlayBook™

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New Contributor
MarcEssink
Posts: 5
Registered: ‎08-14-2011
My Device: Playbook
My Carrier: KPN

PB "Hangs" during password entry

Hi,

 

I've been using a password for my PB and as from this morning, it doesn't accept my password anymore :smileysad: 

 

My PB now mentions that I'm attempting to enter it for the sixth (6 out of 10) times, accepts input (while showing the entered characters!!!) and doesn't do any after confirming my entry. It doesn't even increases the attempt counting (sticks at 6)...

 

And, unfortunately, the hard reset doesn't work anymore...

 

Help?

 

Marc.

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Guru I
Xandrex
Posts: 18,382
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: PB "Hangs" during password entry

can you try switching to landscape keyboard?



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New Contributor
MarcEssink
Posts: 5
Registered: ‎08-14-2011
My Device: Playbook
My Carrier: KPN

Re: PB "Hangs" during password entry

Thanx, but unfortunately: the PB doesn't even react on landscape/portrait mode switching (changing the way I hold it)....

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Forums Veteran I
aandras
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: PB "Hangs" during password entry

read tbis article it may help.  If you are still on the complimentary support give RIM a call. 

http://btsc.webapps.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=htt... 0 1525026918

Be a Shepard and not an iSheep.
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New Contributor
MarcEssink
Posts: 5
Registered: ‎08-14-2011
My Device: Playbook
My Carrier: KPN

Re: PB "Hangs" during password entry

Hi Aandras,

 

The PB isn't connected to our company's BES/IT policy. 

 

Marc.

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New Contributor
MarcEssink
Posts: 5
Registered: ‎08-14-2011
My Device: Playbook
My Carrier: KPN

Re: PB "Hangs" during password entry

Help? 

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Forums Veteran I
aandras
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: PB "Hangs" during password entry

did you give RIM a call.
Be a Shepard and not an iSheep.
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New Contributor
MarcEssink
Posts: 5
Registered: ‎08-14-2011
My Device: Playbook
My Carrier: KPN

Re: PB "Hangs" during password entry

I guess that's my only option... 

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Forums Veteran I
aandras
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: PB "Hangs" during password entry

Did you contact RIM and if so did they solve your issue. if so could you let us know what was done to solve uour issue.

Be a Shepard and not an iSheep.
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New Contributor
mterry1
Posts: 3
Registered: ‎10-14-2012
My Device: playbook 16G
My Carrier: telus

Re: PB "Hangs" during password entry

I have exactly the same problem.  Has anyone found a solution?

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