Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
Visitor
Posts: 1
Registered: ‎12-28-2012
My Device: Blackberry Playbook
My Carrier: NA

PB wont charge

WhenI insert the charger into my PB it doeant seem to connect.  I can see that the plug doesnt look like it is able to be inserted all the way in. And my battery icon does not show the lightening bolt.  This is a brand new PB just opened at christmas.  I have logged a incendent ticket but no reply yet.

Forums Veteran III
Posts: 3,801
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: PB wont charge

I see you logged a ticket.  Did you go through support at the number below?

http://us.blackberry.com/support/tablets/playbook/contact-support.html

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Highlighted
Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: PB wont charge

[ Edited ]

Remember the male part of the micro usb is in the playbook socket. It is a tiny sliver of plastic 4mm by 0.5mm and may be bent up or down you may be able to bend it back with a cocktail stick. It should finish up two thirds of the way across the socket, closer to the back than the screen.

The plug must go it with blackberry logo facing up, and the usb logo facing the back of playbook. 

_________________________