12-28-2012 03:22 PM
WhenI insert the charger into my PB it doeant seem to connect. I can see that the plug doesnt look like it is able to be inserted all the way in. And my battery icon does not show the lightening bolt. This is a brand new PB just opened at christmas. I have logged a incendent ticket but no reply yet.
12-28-2012 03:45 PM
I see you logged a ticket. Did you go through support at the number below?
12-28-2012 06:31 PM - edited 12-29-2012 04:31 AM
Remember the male part of the micro usb is in the playbook socket. It is a tiny sliver of plastic 4mm by 0.5mm and may be bent up or down you may be able to bend it back with a cocktail stick. It should finish up two thirds of the way across the socket, closer to the back than the screen.
The plug must go it with blackberry logo facing up, and the usb logo facing the back of playbook.