BlackBerry® PlayBook™

[kwannamakerb]

Just started to get the above error  Tried soft and hard reboot, rebooted wiifi....nothing

[TexTucker]

doing what to get this?

[kwannamakerb]

Sorry, using the native 'messages'. Too the native calendar won't launchpad well. Both happened at same time. 

[JSanders Resident Expert]

On your Playbook,

• go to the Settings icon > Accounts and delete the current email account.
• Restart the Playbook by touching the upper right battery icon > Restart.
• After the reboot, add back that email account.

[kwannamakerb]

Thank you..... I have 4 emails.... Delete all 4?

[JSanders Resident Expert]

Yes, if you can't determine which email account is causing the error.

[bercawd]

Deleteing the accounts does not fix the error!!!!!!

[JSanders Resident Expert]

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bercawd wrote:

Deleteing the accounts does not fix the error!!!!!!

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Sorry, it has worked for some users.

[bercawd]

Let me add some more details.  Seems the problem is the email app.  When trying to delete items - single or multiple - I get one of two errors.  Rarely I get the 3000 error but more often I get the 30003 error which says something like Application has stopping working - close and restart the application.  Sometimes you have to restart the playbook to get it to start deleting again.

This is one of two major issues with the email capability - one the disruptions in the software which is a bug someplace and the other is that it is native and does not allow the email to remain up on the server.  The latter is the one that almost makes the playbook unusable for my purposes as I use it as a travelling device and when I return to the office I find my email is gone because I deleted it on the playbook before the office was able to sync with the mail server.  Big issue and has caused at least one financial loss.

David

[JSanders Resident Expert]

As far as the device deleting emails from server before your office is able to sync locally... don't delete it on the PlayBook! Likely you're running email on an IMAP email server is intended to delete emails on the server when deleted on the device... as the device is mostly a reflection of what is seen on the server.

For the 3000 error, try this... on your PlayBook touch the upper right Settings gear icon.

Go to Accounts.

Touch the edit button and delete the offending email account.

Then close that window and touch the upper right battery icon > Restart PlayBook.

On restart and reconnection to WiFi, go back to the Settings > Accounts and re-add that account.