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New Contributor
PlayBookGirl2014
Posts: 3
Registered: ‎10-21-2013
My Device: Playbook
My Carrier: Rogers

PROBLEMS WITH NEW UPDATE- CANnOT CONnECT TO INTERNET , CANnOT DELETE UNWANTED PICS!!!

Since last update, I cannot connect to internet host(browsing)and cannot delete unwanted pics - pics that I did not save and don't know where they came from!!

I performed a security wipe, deleted all saved profiles and set up profile manually(firstly then did wipe). 

Still no luck.

How do I rectify and how do I delete unwanted pics????

 

I had no problems before update......something is BUGGY!!!

We have 4 PlayBook in this house(64G, 32G, and 2-16s)

Need resolution ASAP

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: PROBLEMS WITH NEW UPDATE- CANnOT CONnECT TO INTERNET , CANnOT DELETE UNWANTED PICS!!!

Hey PlayBookGirl2014,

Welcome to the BlackBerry® Support Community Forums.

 

The following article can help with Troubleshooting Wi-Fi and networking on the BlackBerry PlayBook:

http://btsc.webapps.blackberry.com/btsc/KB26096

 

And can you provide more details on the pictures you cannot delete? Do you receive an error message? 

 

Thank you.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Contributor
PlayBookGirl2014
Posts: 3
Registered: ‎10-21-2013
My Device: Playbook
My Carrier: Rogers

Re: PROBLEMS WITH NEW UPDATE- CANnOT CONnECT TO INTERNET , CANnOT DELETE UNWANTED PICS!!!

HB.  Please check Community email.

Had to reply to that email to attach pics.

Deborah

 

 

 

 

 

 

 

 

 

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: PROBLEMS WITH NEW UPDATE- CANnOT CONnECT TO INTERNET , CANnOT DELETE UNWANTED PICS!!!

Hello PlayBookGirl2014,

 

The images you provided are associated to a 3rd Application/game that has been installed on the BlackBerry PlayBook, you may need to remove the application to remove these images.

 

 

In regards to your Wi-Fi issues, if you have worked through the article provided and tested with a different Wi-Fi network we would suggest contacting our BlackBerry Playbook support team for hands on assistance, you can find the contact information here: 

http://us.blackberry.com/support/tablets/playbook/contact-support.html

 

Thanks.

 

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Contributor
PlayBookGirl2014
Posts: 3
Registered: ‎10-21-2013
My Device: Playbook
My Carrier: Rogers

Re: PROBLEMS WITH NEW UPDATE- CANnOT CONnECT TO INTERNET , CANnOT DELETE UNWANTED PICS!!!

Hi HB, thanks for your help, I am thinking I would like to remove last update(2.1.0.1753)

From my Playbook as it performed marvelous before last update!

How do I go about removing it??

 

Thanks :smileyhappy:

PBGrl

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