BlackBerry® PlayBook™

[Kim2theKiko]

You guys rock my socks. That totally worked. I JUST got the Playbook last night and it worked for 2hrs, then it worked at work this morning but by lunch time it seemed to not turn on. I was freaking out especially after trying to charge it tonight and not seeing the light turn on. Anyway, it's working now. THANK YOU SO MUCH!

Long live the 3 Button Reboot.

[jerryg50]

The three button reboot is supposed to be like a full re-start as if it was powered down.

A soft reboot is holding only the red button for about 8 seconds or so.

The system and OS restart is from the menu that is seen by tapping on the battery symbol on the upper right. That also has the Standby, Power Off, and Brightness slider.

Jerry G.

[sYk0]

My playbook seems to be bricked!

1. Booted up my Playbook last night, got the message that an update was availible (1.0.8.6067).
2. Ran the update (was rather small), rebooted my playbook. it powered up as usual.
3. Got a (BBM) notification from BB Bridge, clicked the notification, proceeded to log into my phone (password protected).
4. When I finished with the log in procedure I started to lower the volume on the playbook (didn't want to wake the gf, it was rather late), the device froze whilst showing the BBM Bridge Screen (layered on top of that was the volume screen).
5. The device was frozen, however it seemed as if the power saving feature was still working as the screen faded to black, alas now the device isn't work at all.

I have tried the three button reset DIDN'T work (it's worked before).

Plugged it into my PC (no device detected), ran the Desktop software and held down the power button for 10+ seconds and still nothing!

The device appears to be dead!

I don't know if it's still powered on as the volume is too low for me to hear the click of a screen capture (+ and -)!

Please help, I got this device in the UK less two weeks ago and it'll be pretty hard to ship it back!

PS: My battery was roughly 90% charged when I ran the update!

[Becknell]

The battery on my PB got down to 0 %.  I cannot turn it on to charge.  I have tried holding down the power button for 10 seconds, holding down the power button with the + and - volume keys, and even tried a stack charge of plugging the PB in for two minutes and off for two minutes for about an hour.  Nothing works.  Any ideas? 

[jerryg50]

I am assuming you are using the original charger for the Playbook. Some people are trying to use the phone charger, and which is not adequate for the proper rate of charge.

I had a problem simlar to yours with a Playbook. I was able to get the charge working again using the Rapid charger for the Playbook. It puts out much more power than the regular Playbook charger.

Normally, by pressing the power button along with both the Vol+ and Vol- buttons, this should allow for a full re-set. Doing this a fair number of times with the charger connected should normally get it to initialize to allow charging. It could take many tries.

The problem with most of these tablets and some laptops, is when the battery is completely flat the internal power controler will not start up to allow charging. This controler is run by its own mangement processor that receives commands and sends back status information to and from the system controler. If the battery is too much discharged, there is not enough power to get the control cycle operating to allow the internal power controler to start working. This is why I stress very strongly to users to never let the battery run completely flat.

Jerry G.

[Becknell]

Thanks for the advice.  I had just received the Playbook and had a friend of mine set it up for  me as I did not have wireless internet.  Unfortunately, the battery drained and now I am in this predicament.  I assume I have to purchase the rapid charger separately.  I will look for one of those today.

[scural]

I turned off my playbook and it had %72 battery life when I turned it off. But now when I try to turn it on it just won't turn on. All I see is the blackberry playbook logo on the screen :/ what should I do?!

[jerryg50]

When you turn off the PB it may require a full restart. I leave mine on Standby. I never turn mine off unless necessary.

Hold in the red re-set/off button on the top for about 10 seconds to make a re-set. If that does not work hold in the red button and press Vol+ and Vol- at the same time.

Once the start cycle starts it can take a few minutes.

If the above does not work I suggest you call Blackberry support.


Jerry G.

[sandollar]

My original PB stopped working; when the power button was depressed there was a red light followed by five blinking green lights.  I spent a LOT of time on the phone with support and they finally had me send the PB back to them.  They replaced it.  Had the replacement for several days and now it is doing exactly what the first one did.  But the s/n for this one is not being accepted for the 90 days of complementary support and an email received a standard "non answer"...essentially I guess I now have to pay for support for my replacement???

[knottyrope]

Charge it for 30 min with OEM charger, do the 3 button reset for 20 seconds

repeat above a few times and it should turn back on

I have done this many times with my kids playbook as they never charge it.