07-24-2012 06:14 PM - edited 07-25-2012 02:41 PM
I observed a related issue today, regarding recharging.
My PB was plugged in and I expected it to charge, but the battery drained into orange. When I plugged a second charger into the PB, it didn't start charging, Uh, oh! So I tried to shut it down, but it would not turn off, either, That's when I forced it to shut down by pressing a volume button, too.
That worked. When I plugged the power cord back in, the red charging LED turned on.
The point is that it seems the PB starts to act differently, now, when the battery has discharged a lot.
07-25-2012 01:41 PM
07-25-2012 02:19 PM
I found with the magnetic connector the contacts sometimes get dirty. I run my finger accross them and blow on them and then they work okay again.They can be easily cleaned with a Q-Tip dampened with alcohal. Make sure no Q-Tip hairs get caught on to the connector contacts.
With the regular Micro A connector the contacts are sort of self cleaning because it is a friction type contact rather than a surface type being held with a magnetic connector. If there is a problem with the Micro A type connection the fault will usually be with the connector itself on either side (charger or device), or internally inside of the charger or device.
It is very common the charger connector becomes defective because of being pulled on or twisted too hard. If the connector on the device is forced too hard to any angle the connector itself or the circuit board inside the device can be damaged. This type of damage would require the device to be sent back for service.
I prefer to use the magnetic type charger connection because it is much less fragile. It is less reliable if the contacts become dirty. Cleaning them is a fast easy fix.
The magnetic contact system was originaly designed for the aerospace industries and military where fast connection and disconnection is required. I have no idea about particular details of where and when this system is used in these industries. But, I think it is a terrific concept.
07-28-2012 07:43 PM
I have the same problem which is definately a factory defect. I am more upset that Blackberry is not being aggressive in handling this problem with loyal customers. Rather, they ran me through the call centers and then told me I had to send mine in and wait 2 to 3 weeks for it to be repaired. If someone at corporate could read these posts and understand that customer service will win customer loyalty all the time. I realize things happen, but when they do, they should just send a working model and have the defective one shipped back without headache or hassle.
As a matter of fact, they had me leave my credit card as a deposit for the full value of the book since they don't trust me, the loyal customer who purchased their defective Playbook. Its a sad day for us loyal blackberry fans...
07-28-2012 07:44 PM
07-29-2012 08:51 AM - edited 07-29-2012 08:54 AM
I found with many companies that I have had to deal with, they want a credit card approval in advance if they are going to send the customer a unit before they receive the old one back, or if they have a cost to make a service estimate. This is a normal process.
With many service companies they ask about two to three weeks for the full turnaround. They allow a number of days for transport each way.
I did find however, dealing with Blackberry to be a bit complicated when it comes to service. The quality of their product (for me) over-rides my patients. I have delt with companies with easier access for service and information. I do agree that this is part of the downfall of RIM. They have many other issues that should have been delt with a long time ago.
Our phone renewal is coming up this fall for all our mobile phones. We have a fair number of Blackberry phones and tablets. I will see if I can hold off for the BB10 to replace the phones. I am keeping the Playbooks if this is viable for us because they work well. I heard good news about the BB10 phone.
If I am forced to change before the BB10 is available, I found an excellent phone model that would be able to replace the ones we have. My only issue would be to have assurance for the security. The manufacture is easy to deal with for information and service. They told me they have business secure packages with encryption and whatever else I would need. If I change the phones for another manufacture type, I will most likely change the tablets. I will need a model that can work directly on the phone network, and function totally as a stand-alone tablet.
For RIM, by delaying the new BB10 this worsened the customer confidence in their product and the reliability if they will be supportive in the future. Buying a fair number of these phones is an expensive proposition, and service and reliablity are an extremely important factor for anyone.
08-02-2012 05:21 PM
I have the same issue with my daughters PB, I have been trying the power cycling tip and the PB is still not charging. When I plug it in it does the red light green lights cycle which tells me it is connected, but after many cycles it still doesn't show the glowing green pulsing light? It is encouraging that it does consistently show some signs of life but it is a worry that it won't start charging. I am leaving it plugged in for now hoping that some charge it getting through.
I will post if this works.
08-17-2012 08:10 PM
What RIM need to understand, if they want to survive on the existing wireless device market, is that theclient experince is the most important aspect. The device can have a lot of features but if the basic ones doesn't work or hard to use the customer will reject it.
RIM should provide a fix in the latest OS for this problem and not workarounds.