I found with many companies that I have had to deal with, they want a credit card approval in advance if they are going to send the customer a unit before they receive the old one back, or if they have a cost to make a service estimate. This is a normal process.
With many service companies they ask about two to three weeks for the full turnaround. They allow a number of days for transport each way.
I did find however, dealing with Blackberry to be a bit complicated when it comes to service. The quality of their product (for me) over-rides my patients. I have delt with companies with easier access for service and information. I do agree that this is part of the downfall of RIM. They have many other issues that should have been delt with a long time ago.
Our phone renewal is coming up this fall for all our mobile phones. We have a fair number of Blackberry phones and tablets. I will see if I can hold off for the BB10 to replace the phones. I am keeping the Playbooks if this is viable for us because they work well. I heard good news about the BB10 phone.
If I am forced to change before the BB10 is available, I found an excellent phone model that would be able to replace the ones we have. My only issue would be to have assurance for the security. The manufacture is easy to deal with for information and service. They told me they have business secure packages with encryption and whatever else I would need. If I change the phones for another manufacture type, I will most likely change the tablets. I will need a model that can work directly on the phone network, and function totally as a stand-alone tablet.
For RIM, by delaying the new BB10 this worsened the customer confidence in their product and the reliability if they will be supportive in the future. Buying a fair number of these phones is an expensive proposition, and service and reliablity are an extremely important factor for anyone.
Jerry G.
Jerry G.
