Welcome!

Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
inside custom component

BlackBerry® PlayBook™

Reply
New Contributor
patmarino
Posts: 2
Registered: ‎03-22-2012
Accepted Solution

PlayBook 'Accounts' screen just displays rotating green circle

When I open the Gears tab and select Accounts I just get the green spinning circle. 'Default Accounts' and 'Add New Account' are both grayed out, I had set up Gmail but there are no accounts listed on the screen. I shut of wifi and bridge, it doesn't make a difference if I have an internet connection or not. Any idea how to get access to 'Accounts' again?

Please use plain text.
New Contributor
patmarino
Posts: 2
Registered: ‎03-22-2012

Re: PlayBook 'Accounts' screen just displays rotating green circle

OK, turns out if I reboot the PlayBook I'm able to get back into Accounts now.

Feels like a PC....

Please use plain text.
Forums Veteran I
aandras
Posts: 2,358
Registered: ‎04-19-2011
My Carrier: Verizon Wireless

Re: PlayBook 'Accounts' screen just displays rotating green circle

Glad you figured it out. Maybe you should solve your post to help others.

Be a Shepard and not an iSheep.
Please use plain text.
New Contributor
brianatbb
Posts: 8
Registered: ‎06-05-2012
My Carrier: shaw

Re: PlayBook 'Accounts' screen just displays rotating green circle

But it's only a temporary fix. My messages app crashes several times a day and cannot access accounts, as you describe. Only solution is rebooting every time. Makes message app useless.
Please use plain text.
Guru III
knottyrope
Posts: 26,485
Registered: ‎06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: PlayBook 'Accounts' screen just displays rotating green circle

what kind of accounts and how many?

 

Mine has not crashed yet, I am using EAS with Exchange.



Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

No Sleep Till BlackBerry 10, A BlackBerry Song by Lil E Click here to listen

See me at BlackBerry Fans Get Hands-On BlackBerry 10 Demo

Want to thank me? Buy my KnottyRope App here

Please use plain text.
New Contributor
brianatbb
Posts: 8
Registered: ‎06-05-2012
My Carrier: shaw

Re: PlayBook 'Accounts' screen just displays rotating green circle

I have thee accounts. A pop one (Shaw), Gmail and live.com (microsoft). As stated, the messages app only works for a couple of hours after a reboot, then it just comes up blank (green circle doesn't move). When I then open Accounts, none appear, just the green circle going round and round.

Please use plain text.
Guru III
knottyrope
Posts: 26,485
Registered: ‎06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: PlayBook 'Accounts' screen just displays rotating green circle

try removing the shaw one and see if it persists

 

if ok after try using gmail to access the shaw account and read items in gmail instead



Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

No Sleep Till BlackBerry 10, A BlackBerry Song by Lil E Click here to listen

See me at BlackBerry Fans Get Hands-On BlackBerry 10 Demo

Want to thank me? Buy my KnottyRope App here

Please use plain text.
New Contributor
brianatbb
Posts: 8
Registered: ‎06-05-2012
My Carrier: shaw

Re: PlayBook 'Accounts' screen just displays rotating green circle

I doubt this will work since other people (on Cracberry) have the same problem running just a single email account. My accounts used towork well so i think it may be related to the latest update. Thanks for the sjggestion though. 

 

Please use plain text.