BlackBerry® PlayBook™

[viswagops]

PlayBook display is started looking distorted and the previously visited screen is showing behind on the new screen as a faded/transparent look.

I have done a security wipe and reinstalled the OS, but the issue is not resolved. 

Can anybody in the forum experienced the issue. Also, it would be great let me know the PlayBook service center address in Chennai.

[JSanders Resident Expert]

You can try calling this Worldwide support number: +1-647-426-1108

[time2009]

Hi there

My BBPlaybook is my life, i download books ,videos, music watch youtube & etc on it. As of day before yesterday my BBPbook is on but when i touch the screen to log in via password all i get is a two tone screen on half black & other other grey.

I am in South Africa should i take it to be looked at?

Do i need to back it up on my pc first before i take it to be looked at?

Thanks very much

Isaac

[JSanders Resident Expert]

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time2009 wrote:

I am in South Africa should i take it to be looked at?

Do i need to back it up on my pc first before i take it to be looked at?

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Isaac, absolutely yes, back it up to your PC first, using the BlackBerry Desktop Software.

You need to contact your Playbook support number Worldwide: +1-647-426-1108

RIM South Africa   0800 988 892

[time2009]

Hi there

Thanks very much for your comment. I called the 0800 number & i have the incident case number. Last night i have backed up all my information even copied it to my pc. I need to know is there a way that i can wipe OS on BB Pb using pc as i can't use the screen on BB Pb?

I have searched the website & only thing i can find about wiping OS is on the BB Pb itself & not via pc. I only managed to delete all the information on Pb via pc.

Your help is always appreciated.

[TroyTempest]

Try the following process. Abort before settung up blackberry id if you only want a security wipe.

Debrick...( full prlcess)

Make sure you know your Blackberry ID and password

If you can, backup important data. Preferably by wifi share drag n drop as well as desktop backup.

Turn Playbook right off (i.e. Shut Down)

Ensure you have the latest Blackberry Desktop Software to your PC or Mac and start it up

Connect the Playbook by USB cable.

If the red light starts to glow press the Off button.

Because Playbook is off you will get an error message basically saying Retry or Update  (on Mac it says repair rather than Update)

Quickly select the Update (or repair) option

The Playbook will start to get a new OS that will take a good hour to download via the PC

Follow the registration process using your current Blackberry ID

(at this point test your problem again)

Add back your email accounts etc.

Reinstall your apps from App World, My World. 

Copy back your data.

(test your problem again)

You may lose data permanently!

[time2009]

Thanks you very much

I will try that tonight when i get home