09-13-2013 04:26 PM
maybe this fix camara
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
09-13-2013 04:47 PM - edited 09-13-2013 05:56 PM
Just tried it but when I select repair the Desktop Manager states there are no available updates...
Going to do a new hard reset and not update at the end of the setup wizard and then retry...
Now the BB Desktop Manager doesn't recognize the device...
Unninstalling and rebooting PC... Rebooting tablet and trying all over again...
After a lot of tinkering with Windows device manager and Nirsoft USBDeview I finally got into recovery... The update / recovery is now in progress... step 1 is taking forever...
09-16-2013 12:16 PM
I have removed the off topic posts.
09-16-2013 12:47 PM
And no camera... Thank you blackberry for this quality update!
PS: Thanks knottyrope... for the trying to solve the issue (not sarcasm).
welcome and sorry it did not fix the camera, might be a hardare issue
09-16-2013 06:43 PM - edited 09-16-2013 06:47 PM
It's possbile it's harware... But my PB still only has 1 +1/2 years of usage (though bought from eBay it was sealed in the original packaging; never powerd on before the purchase AFAIK).
In my hands the device didn't suffer any impact... It wasn't droped, I carry it in an original BB leather sleeve and it is even covered with a full body Zagg Invisible Shiled... It didn't come into contact with any liquid. I also doubt it was a power surge when charging since there's no other damage.
I use it every day during many short periods (mostly) and the cameras were rarely used (only to quickly take pictures of documents as notes)... I find it strange that only after the update I found both cameras not working (the front camera is also gone... I don't use video chat app but I knew it functioned properly in the past).
Some months ago I had issues when I tried the betas (I remember one update that caused the device battery life to be severely decreased and the issue was only solved by installing a different software version... but God only knows how far another update may be).
Anyway the issue does not impact much my daily usage... But it still stings especially because I was always so careful with it. If coupled with anything else it may prompt me to abbandon the hardware / platform sooner than I had expected...
09-16-2013 09:02 PM
Software updates have in the past appeared to damage camera hardware. Often it is shown as 4003 error.
Seems illogical, but it happens. Trying a debrick is the only way to prove it is hardware or not.
In warranty you are OK, beyond 12 months it's tough luck.
09-17-2013 12:25 PM
OK, I think I found a commonality and a problem with 1753: we have been "short changed" by RIM. It has to do with Hard Reset or Security Wipe. I have 2.5 Playbooks (one not working at the moment), one had a full operating system when I did the update, and everything is fine with that one. The other one I did a hard reset right when 1753 came around. Usually after a Security Wipe or Hard Reset it loads more than 500 megs of operating system and apps. With this 1753 it loaded 386megs (period) - missing 200 megs. The results being things are missing, screens look different and the cameras do NOT work (error 4003). This problem should occur even with brand new Playbooks that have not been activated (because they only have bootstrap on them at the beginning, which I think we are seeing here). So, if we can get RIM to fix the situation so that Hard Reset / Security Wipe puts a full operating system we will probably get everything working again.
09-17-2013 04:35 PM
JustMeTLB, do you have a question or need help doing this?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
09-17-2013 07:26 PM