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BlackBerry® PlayBook™

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Regular Contributor
Posts: 58
Registered: ‎12-18-2011
My Device: Bold 9780, Bold 9900, Z10, Playbook
My Carrier: Rogers

PlayBook WIFI drops connection

[ Edited ]

Hello All:

 

I saw some other posts about the same issue, but they were from last year and was hoping for some more recent suggestions.  My 32 GB PlayBook will drop wifi, and I have to turn off the wifi, turn it back on and reonnect. Then it works fine until the next time I put it to sleep and turn it back again later. 

 

None of my other devices (e.g., Z10, iPad, or iMac) have this problem, so it seems to be a PlayBook issue.

 

Any suggestions?

 

Paul

Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: PlayBook WIFI drops connection

Hello. Please try to reset your BlackBerry PlayBook operating system.
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
Contributor
Posts: 11
Registered: ‎01-14-2012
My Device: PlayBook
My Carrier: N/A

Re: PlayBook WIFI drops connection

I sometimes get these dropouts too. My WIFI network does not broadcast its SSID so I figured this may be the cause. On a regular WIFI network it works flawlessly. Did you have your WIFI network hidden (stop it from broadcasting it's SSID)?

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Posts: 31,217
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: PlayBook WIFI drops connection

Look at my tips on wifi

Speed-up-BlackBerry-Wi-Fi-connections-a-knottyrope-tip

 

 




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Regular Contributor
Posts: 58
Registered: ‎12-18-2011
My Device: Bold 9780, Bold 9900, Z10, Playbook
My Carrier: Rogers

Re: PlayBook WIFI drops connection

How do I reset the operating system?  Will it reset everything back to the factory settings?   

Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: PlayBook WIFI drops connection

Hello. You can reset the Operating system with BlackBerry Desktop Software, everything will be restored if you backup your device first, which is highly recommended.
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi