02-27-2013 01:45 PM
For the past week or so I've noticed that on certain WPA2 networks I can't connect (even though I didn't have any issues on the same networks over the past 2 years)
I'm begining to believe that something changed in the latest OS release that broke some of the wireless network authentication.
Specifically my network(s) are:
WPA2 (Both Enterprise (usr/pass) and Personal (just a pass))
Security PEAP / AES / EAP
Any non PlayBook/BB10 DA device can connect, but not my BlackBerry devices.
Note I can connect with laptops, iOS devices, Samsung phones/tablets, Windows surface Tablet etc. so I'm definately feeling that the BlackBerry/QNX setup has an issue.
More specifically I've checked and re-checked my username/password (and reset them from scratch multiple times but the error message always implies there is a username/password error. Even after multiple reboots.
Attempt 1 of 3
Connecting to Network
Associated to Network. Waiting for Authentication
Unable to authenticate against the network <-- ERROR
Invalid username or password <-- ERROR
I think this message is misleading. I think the actual issue is when trying to make the authentication/handshake the device can't make the connection with the router/switch (for whatever reason (cert/security/keys/...) but the error message is a default one for password failures. It would be **MUCH** more helpful if the error explained exactly what was going on. e.g. "Wireless Access Point Certificate received could not be authenticated"... or... "Security/Encryption settings for this network do not match the Wireless Access Point configuration"
If the issue really is with the username/password, then my basic plaintext username/password is actually getting munged before sending.
Finally to add to the frustration - as soon as the BB device has issues connecting to the wireless network it immediately sets that connection as disabled. Which means I constantly have to re-enable the connection to even try to connect on it.
Note: I'm also a BlackBerry App Developer and would be more than happy to try troubleshooting this issue with BlackBerry and/or beta test a new OS version or patch, or send logs. I've got several PlayBooks, a DA, Bold 9900 and several other non-BlackBerry devices available for testing.
03-05-2013 02:43 PM
This issue can be caused when MAC address filtering is enabled on the Wi-Fi network, and the MAC address of the BlackBerry Playbook is not accepted. Try adding the MAC address of the BlackBerry Playbook to the accepted MAC address list for the Wi-Fi network and test.
The following article may be helpful as well:
Troubleshooting Wi-Fi and networking on the BlackBerry PlayBook
Also if you contact the BlackBerry PlayBook support team they can do log review to determine the cause; you can find the contact information here: http://us.blackberry.com/legal/blackberry-playbook
03-05-2013 03:15 PM
Hey thanks for the follow up!
Yeah if there is any sort of log analysis that can be done I'd like to get to the bottom of it.
Its incredibly frustrating when other devices around me can connect in the blink of an eye but my PlayBook not only fails to connect, but shows what is IMHO the wrong error message.
03-07-2013 04:03 AM
AES with WPA2 is what was not working.
That is the recommended combination that I use all the time. WPA with 802.11n is not compliant with latest standards. Other tablets care less for standards. Blackberry is the only one in the squad marching in time...
Avoid (WPA+WPA2) settings found on many routers. Search for Knottyrope's other tips.
Corporate networks using things like peap certificates are a different matter. nightmare.