BlackBerry® PlayBook™

[Green45Eyes]

Hello,

While syncing up my PlayBook to my LapTop which I do about every week, an upgrade process took over and part way through the process I was told that the upgrade could not be completed.   After that I get NOTHING!!! I was getting a red blinking light and that has stopped.

I have spent the last 2 days on the internet researching everything I could find to help me.  I have tried the 3 button test,  charging it for 2 minutes then off for 15 seconds did that one over 30 times, charged it over night...Still NOTHING!!!  I know that both charger work I have tried it out on my Curve.

I finally got on line to see what support I could get and all I could find was that I need to call RIM and give them my Credit Card #.  I have to pay for this piece of junk that I did NOTHING wrong with. Now I have to pay for this junk..As for as I am concerned  this thing is DOA and all I want is an RMA to get this fixed so I can sell it and get a  REAL tablet!!

Can anyone tell me how to get an RMA or do I have to pay for that one too.......

Please any help will be appreciated......

GreenEyes

[Esperoni]

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com
(UK Support) 0800 096 2805

Playbook French Support in Canada:
http://fr.blackberry.com/playbook-ta...ok-support.jsp
Phone : 800 914 533 (within 90 days from activation)

[JSanders Resident Expert]

You need to follow these instructions to "debrick" your PlayBook:

You should have the Desktop Software version 7 installed on your PC, can be downloaded from http://us.blackberry.com/apps-software/desktop/

1. Make sure your PlayBook is powered off (sounds like yours might already be) press and hold down the power button until the unit forces the device off.

2. With the Desktop Software open on your computer and the PlayBook powered off, connect the PlayBook to your computer.

3. You should see an error screen from Desktop Software popup with the options to Retry, Update, or Cancel.
Very quickly choose the Update option.

4. Once this is complete your PlayBook will go back through the initial (as if new) setup wizard (entering the BlackBerryID, etc.), and then you can perform a restore using Desktop Software to return your personal data from the backup. Applications which you downloaded from AppWorld won't restore, but they can be easily reinstalled using AppWorld >  My World section of AppWorld.

[justin_az282]

Question: What can you do if the Update process does not finnish. After the download, it moves to step 2 "Reboot" and then I get an error message "cannot connect to playbook".

[JSanders Resident Expert]

Justin, press and hold the power button for about 20 seconds and you should see the LED blink red and hopefully startup. 

[justin_az282]

I tried holding the power for 20 seconds, the led shines red then goes green then I see the splash screen, then nothing happens, it just hangs on the splash screen showing "Blackberry Playbook". I'm kinda at my witts end, only option I have left is to pay RIM for support

[JSanders Resident Expert]

It sounds like the battery is deeply drained as well. You need to connect back to the PC > Desktop Software and get it to the update screen. That'll happen once the battery gets back to a decent charge.

[justin_az282]

I have tired to address the battery issue, I left it on the supplied charger overnight, and I have tried the stack charging method to no effect.

Full Story, I let the playbook try to update the os over wifi, I started the update and left it alone unplugged, when I came back several hours later the playbook was bricked, wouldn't restart.

According the the instructions for the factory reset, I turned off the playbook, connected to my PC and started Blackberry Desktop Software, It gave the me option to update saying It couldn't communicate with the playbook, I let the update download and supposedly install, then when step 2 "Reboot" fails I don't know what I can do,

I have tried several times to factory reset with no luck, each ending in an unsuccessful reboot.

Holding the power button with make the playbook turn off or turn on but has no other effect, including the power and volume buttons reset.

P.S. I have already ordered a new tablet with straight up android 4.0 to replace this abortion of a device, but maybe this thread will be of help to others.