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BlackBerry® PlayBook™

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New Contributor
Posts: 3
Registered: ‎10-22-2011
My Device: Bold 9900 and PlayBook 64GB

PlayBook froze sending video attachment

I had originally tried to upload a video to YouTube but it didn't like some of the characters.  I decided to send it to the subject, then rename it and upload it to YouTube.  The email showed as being sent, and then the screen went blank, and the PlayBook is non-responsive.  Plugging it in (to both power outlet and computer) doesn't generate any lights or apparent activity.

 

Any suggestions?

Super Contributor
Posts: 417
Registered: ‎04-30-2011
My Device: PlayBook 32GB and PlayBook 16GB

Re: PlayBook froze sending video attachment

Try to reboot your PlayBook. Press and hold the Power button on the top of the device untill the red LED blinks. 

New Contributor
Posts: 3
Registered: ‎10-22-2011
My Device: Bold 9900 and PlayBook 64GB

Re: PlayBook froze sending video attachment

Thanks, that worked, although I had to do it a number of times as it kept freezing.  I was finally able to keep it active long enough to delete the email that wasn't going out.  Now to deal with uploading the video to YouTube (it didn't like the file name).