BlackBerry® PlayBook™

[hApS143]

Hello All,

I have been using PlayBook past 8 months and havent faced any issues.

But lately I upgraded my OS to OS version2.

Since then I noticed that if I connect my PlayBook to my Charger or the USB, it pops out with the Charging Symbol, but it never charges it up.

Currently, I can access PlayBook, till the time it is connected to the Charger or USB.

Its a strange problem.

Kindly HELP!

Your suggestions will be deeply appreciated.!

Thanks!

[JSanders Resident Expert]

Have you restarted the PlayBook? Touch the battery icon > restart.

Can you connect to the USB cable and is the PlayBook recognized by the BlackBerry Desktop Software?

If it remains not charging, call your warranty support and see about getting the rapid charger which connects to a different port.

[hApS143]

Hello Sanders!

Thanks for your prompt response.

I have restarted PlayBook ample amount of time, but nothing works.

Yes, even when I connect it to USB cable, it detects it through BalckBerry Desktop Manager as it use to do previously.

Intrestingly, there is no issue in my charger as well as USB Cable, cos they both working well for my Curve 8520 and neither my Playbook port is having any problem as it detects charger and USB very well.

This problem started after OS upgrade.

Now any suggestions??

[JSanders Resident Expert]

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hApS143 wrote:

I have restarted PlayBook ample amount of time, but nothing works.

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OK, you've been around the forum here quite a while, you know that unless you state all the details, what you've previously done, no one here can read your mind. Right? So, doing a proper restart is always the first suggestion.

If you are NOT able to charge all since the OS2 upgrade, how is the device still working? You still have a battery charge after all this time?

Can you try connecting to your charger and THEN while still connected to your charger, do the very same Playbook restart?

[hApS143]

Sanders!

Obviously I know the basic of restarting the device which I did.

And regarding using the PlayBook after the OS2 upgrade, then I already had almost full battery while doing the upgrade and after that I didnt used much few times in a week..

But last week, once it got drained I plugged in my charger, so it just popped up with the charging symbol on homescreen, I kept that for charging for 2 days, but it is still displaying Battery Red icon even after that.

Yes I tried restarting my device keeping my PlayBook in the charging mode.

Now what has to be done?

[JSanders Resident Expert]

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hApS143 wrote:

Obviously I know the basic of restarting the device which I did.

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Again, I don't ever assume anyone has done the basics. Believe me, I've seen too many times from even high level users who say,.. "oh, let me try that".  If I need help myself, I appreciate someone reminding me of all the basic troubleshooting.

Read this: 

Article ID: KB26808 The BlackBerry PlayBook tablet is unable to charge when powered off

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The BlackBerry® PlayBook™ tablet requires software control in order to charge. This means the BlackBerry PlayBook must be powered on in order for the battery level to increase.

• If the BlackBerry PlayBook is plugged into a power source while powered off it will automatically power on in order to accept the charge.
• If the BlackBerry PlayBook is powered off while plugged into a charging source it will not continue to charge.

Note: If the battery level is critically low, the BlackBerry PlayBook may remain on the boot screen until sufficient charge has been reached to fully boot the BlackBerry PlayBook.

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[hApS143]

Sanders!

I totally agree for those high level users doing such stupidities.

But fortunately, I am not the one.

And regarding the article which you have forwarded, it talks about version 1 and not for OS2.

Have tried every possible way too Boot but no luck still.

What do you say, should I return it over or show it to BlackBerry Service Centre for a replacement, as it is still under warranty period?

[JSanders Resident Expert]

Sorry you don't agree. I welcome all advice, regardless of what I think my knowledge level might be.

And, again, I don't know what you had previously don't IF you don't say such.

But that ^^ is not the big issue here, is it.

Did you read this one?

Article ID: KB27705 BlackBerry PlayBook Power - Battery charge and discharge characteristics

(applies all OS releases 1.05 and greater)

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Starting in BlackBerry Tablet OS 1.0.5:

• The device will show a solid red LED, followed by a solid yellow LED as the device boots into charging mode.  This is followed by a yellow pulsating LED indicating charging in progress.
• The time span between the red and yellow lights can be as long as 45 seconds as the device boots into charging mode. 
• Once the yellow LED illuminates, the device can be started, but it is advisable to let it charge for at least 3.5 hours to achieve a full charge.
• The device will show a solid green LED once the device is fully charged.

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• With the PlayBook off or in standby mode even a 500mA source can charge the device, but it will take more than 12 hours.  

If, after charging the Tablet for 4 - 6 hours still results in no LED's, attempt to force power on the Tablet by pressing and holding only the Power Button for only 20 seconds.

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[JSanders Resident Expert]

So, questions on which I am not clear, after you have read the above...

Are you charging using the provided the PlayBook charger to a wall outlet?

• Not the USB cable to the PC.
• Not a BlackBerry smartphone charger.

Have you let it charge for 12+ solid hours AND then performed the restart as stated above (press the power button for about 20 seconds)?

[hApS143]

Sanders!

I have tried charging with all:

• Wall Charger provided with PlayBook
• USB cable connected to Laptop
• BlackBerry Charger ( which use to charge at the time of OS 1)

No luck, yet!!!