04-20-2011 10:22 PM
Got my Playbook today and no luck getting past the Software Update screen. No issue getting through the initial setup, but every time it looks for the software update I get the following error:
Retry Activation. Your tablet could not be activated because of error (2012). Tap Retry now or Turn Off to try again later.
I have re-tried a few times with the same result. I thought it may be the wireless connection, but during the initial setup, I was able to enter my blackberry ID and password successfully. My router also shows me connected.
Anybody know what the (2012) error is all about, or how to fix this issue?
04-21-2011 02:43 PM
Hello bcalgary and welcome to the BlackBerry Support Community Forums.
Hold down your power key to power off your PlayBook. Plug your PlayBook into a wall power source for about 5-15 minutes (it might power back on, this is normal) and after the elapsed time, try the update again.
If the error still persists, call the support number that came with your PlayBook for further investigation.
04-21-2011 10:15 PM
Thank you hmthepirate. I tried your suggestion and I still get a similiar result. This time, at the Software Update screen, I recieve the following error:
Could not activate this tablet. (2012)
Problem regidtering with Provisioning.
I will give support a call to see what they say.
04-22-2011 02:52 PM
04-26-2011 08:36 PM
04-27-2011 11:20 PM
05-14-2011 03:59 AM
I have the same problem with my PB. Tried everything but still no luck. i keep getting the 2012 error.
The PB is fully charged, i connected it to Desktop Manager, did the update. Restarted and..
Any other thougts ??